Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kenneth Bullard

Kenneth Bullard

Yadkinville,NC

Summary

Dynamic supervisor with a proven track record at Sheetz, excelling in staff management and customer service. Enhanced team productivity through effective training and process improvement, fostering a positive work environment. Skilled in operations management and analytical thinking, consistently achieving high customer satisfaction and reducing employee turnover.

Overview

20
20
years of professional experience
10
10
Certification

Work History

Supervisor

Sheetz
10.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Sales Associate

Sheetz
07.2024 - 10.2024
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Labor

Bullard Home Improvements
04.2022 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Owner

The Trippy Hippie
2019 - 2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Established foundational processes for business operations.

Trash Collector

GFL Environmental
05.2018 - 07.2019
  • Alerted supervisors of setbacks immediately to maintain schedules and explain late pickups.
  • Used hand signals to communicate with other workers or drivers.
  • Operated automated or semi-automated hoisting devices to raise refuse bins and dump contents into trucks.
  • Contributed to a positive company culture by maintaining a strong work ethic and supportive attitude among coworkers.

Lead Server

Forsyth Country Club
2013 - 2018
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.

Saw Operator

Masterbrand Cabinets
2011 - 2013
  • Reduced material waste with precise measurements and effective use of raw materials.
  • Adapted to varying project requirements by quickly learning new techniques and adjusting saw settings as needed.
  • Maintained an organized workspace through diligent cleaning practices, ensuring debris removal after each shift for optimal productivity.
  • Increased production efficiency by maintaining saw equipment and performing regular blade replacements.
  • Completed special cuts, grooves and bevels to produce desired looks.
  • Achieved consistent product quality by adhering to standardized manufacturing processes during all phases of saw operation tasks.
  • Ensured accurate record-keeping by documenting material cuts, machine adjustments, blade changes, and general maintenance activities in daily logs.

Line Operator

Summer Industries
2005 - 2011
  • Loaded and unloaded product on and off conveyor line by routinely lifting up to Number pounds.
  • Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
  • Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
  • Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
  • Collaborated with team members to achieve daily production targets and consistently meet deadlines.
  • Exhibited excellent multitasking abilities, efficiently managing multiple machines simultaneously without sacrificing performance or quality standards.
  • Reduced downtime through proactive troubleshooting and implementing effective solutions to line issues.
  • Followed best manufacturing practices for operation of production equipment.

Education

Graphic Design

Mars Hill College
Mars Hill, NC

High School Diploma -

North Davidson High School
Lexington, NC
05.2003

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Inventory control
  • Analytical thinking
  • Processes and procedures
  • Operations management
  • Process improvement
  • Business administration
  • Waste reduction
  • Data analytics
  • Quality control
  • Performance management

Certification

SafeServ, Digital Marketing , Digital Marketing Advanced, SEO, Social Media, Introduction to Growth Hacking, Artificial Intelligence, Google Shopping Ads, Google Video Ads

Work Type

Full TimeContract WorkInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time off401k matchPaid sick leave

Timeline

Supervisor

Sheetz
10.2024 - Current

Sales Associate

Sheetz
07.2024 - 10.2024

Labor

Bullard Home Improvements
04.2022 - 07.2024

Trash Collector

GFL Environmental
05.2018 - 07.2019

Owner

The Trippy Hippie
2019 - 2022

Lead Server

Forsyth Country Club
2013 - 2018

Saw Operator

Masterbrand Cabinets
2011 - 2013

Line Operator

Summer Industries
2005 - 2011

Graphic Design

Mars Hill College

High School Diploma -

North Davidson High School

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