Summary
Overview
Work History
Education
Skills
Timeline
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Kennyja Love

Baton Rouge,LA

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Spirited professional successful in providing quality patient care for assigned patients under direct supervision of licensed nurse. Strong verbal and written documentation abilities. Experienced in managing competing tasks in high-volume healthcare settings. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.

Overview

5
5
years of professional experience

Work History

Student Nurse Technician

Our Lady Of The Lake Hospital
01.2023 - Current
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided personal hygiene assistance, giving baths and performing dress changes for patients.
  • Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
  • Administered medication according to each patient's medical charts and recorded vitals such as blood pressure, temperature and pulse.
  • Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Customer Service Associate

Wal-Mart Supercenter
08.2020 - 01.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.

Guest Service Associate

RaceTrac
10.2018 - 08.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

Bachelor of Science - Nursing

Southern University And A & M College
Baton Rouge, LA
12.2023

High School Diploma -

East Feliciana High School
Jackson, LA
05.2018

Skills

  • Vital Sign Monitoring
  • Specimen Collection
  • Patient Records
  • Therapeutic Interventions
  • ADL Support
  • CPR certification
  • Empathy and compassion
  • Patient advocacy
  • IV insertion
  • Self-motivation
  • Patient assessment
  • Medication administration
  • Attention to detail
  • Clinical documentation
  • Team collaboration
  • Time management
  • Multitasking
  • Interpersonal skills
  • HIPAA compliance
  • Professionalism
  • Problem-solving abilities
  • Patient Ambulation
  • Patient Feeding
  • Dressing Assistance
  • Patient Bathing and Showering
  • Patient Assessments
  • Charting
  • Patient Care
  • Documentation
  • Wound Care

Timeline

Student Nurse Technician

Our Lady Of The Lake Hospital
01.2023 - Current

Customer Service Associate

Wal-Mart Supercenter
08.2020 - 01.2023

Guest Service Associate

RaceTrac
10.2018 - 08.2020

Bachelor of Science - Nursing

Southern University And A & M College

High School Diploma -

East Feliciana High School

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Kennyja Love