Kenny R. Castro
Whittier,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
18
18
years of professional experience
Work History
Pastry Chef
Boyz In The Kitchen
12.2023 - Current
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Cycled menus to keep offerings fresh and interesting for customers.
- Prepared frostings and other toppings for cakes and pastries.
- Managed in-store, pick-up orders and catering needs.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Prepared dough for variety of pastries, cakes and breads.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Manager
Willy Bietak Productions Inc.
10.2023 - 01.2024
- Supervised operations team to support operational excellence and excellent customer service.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Maintained a close relationship with LAPD and the LAFD for the safety of our guest.
- Maintained up-to-date knowledge of company products and services.
- Organized training seasons for new hires to familiarize them to th work environment.
- communicated regularly with customers to gain insight to their needs.
- Maintained a clean and organized skate shop.
Owner / Baker / Designer
OHH.SHH.ITS.CAKES
07.2015 - Current
- Head baker with 5+ years experience of baking and chocolate crafting.
- Over see’s all cake ordering process from start to finish
- Maintain and process all invoices for current and pass orders
- Schedule and accommodate orders on a daily basis
- Close communication with clients , vendors and venues to ensure all details were meet
- Maintain a well stocked kitchen
- Advertisement, social media
- Prepared a variety of baked good including cakes , pastries, cookies and pies
- Operating baking machinery including oven , stand mixer
- Designed and decorated cakes for a variety of occasions and completed special orders based off of clients needs
- Chocolate tempering
- Developing own baking recipes
- Artisan cake decoration and icing techniques
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Talent Scout
Michael Kors
11.2021 - 10.2023
- Searched for potential talent through online databases, social media and other sources.
- Organized and attended auditions, interviews and scouting events to identify new talent.
- Created detailed profiles of all prospective talent.
- Maintained contact lists of all existing and potential talent, including their contact information.
- Developed relationships with key industry professionals in order to gain access to exclusive opportunities for scouting talent.
- Conducted background checks on all prospective artists to ensure they were suitable for the organization's standards.
- Daily store operations. Opening and closing of store.
- Handling of large amounts of cash and deposits.
- Managing a team of over 25.
- Ensure all customer concerns are addressed and resolved
Recruiting
Cl Staffing
09.2016 - 11.2018
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Maintained Applicant Tracking System records of all applicants.
- Negotiated salaries and other employment terms with successful applicants.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Organized recruitment activities such as career fairs, campus visits.
- Collaborated with hiring managers to understand position requirements.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Advised management on staffing needs and strategies for improving diversity initiatives.
- Managed employee referrals program including tracking progress and awarding incentives.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Explained job duties, compensation and benefits to potential candidates.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
Receptionist
Cl Staffing
02.2016 - 09.2016
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Sales Associate/Cashier/Key Holder/Assistant Manager
US Polo & Assin
11.2011 - 05.2015
- Proactively search for ways to maximize sales volume and profit.
- Network, recruit, hire, train and develop store associates.
- Demonstrate effective written and verbal communication skills.
- Manage time and prioritize tasks
- Handle Deposits
- Data Entry
- Open/Close Store, Count Registers
- Sales (add on's)
- Assist sales force when overwhelmed with customers
- Execute and follow-up on all operational policies, procedures and directives which are listed but not limited to Google docs, LPI audit, Associate Handbook, Service audit, and the Policy & Procedure manual
- Weekly Reports (Weekly Recaps, Deposit Reports, Inventory Reports, Merchandise Feedback reports, Inventory Reports by Style)
- Visual Merchandise, Create unique and colorful displays according to promos and season
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Have working knowledge of the Shrink Awareness Guide
- Ability to analyze financial reports and affect the business through sound decision making
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
Busser/Server/Bartender
Pechanga Resort & Casino, Kelsey’s Restaurant
04.2006 - 11.2007
- Took orders, served meals, set and clear tables
- Dealt with the exchange of bills and money at fast paced casual dining/sports bar.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Eisenhower High School
Some College (No Degree) - Criminal Justice
Mt. San Jacinto Community College
San Jacinto, CAAssociate of Science - Criminal Justice
Chaffey Community College
Rancho Cucamonga, CASkills
- Leadership and People Development
- Integrity and Transparency
- Strategic Planning
- Sales Leadership / Visual Manager
- Retail Operations / Merchandising
- Hiring and Onboarding
- Department Oversight
- Performance Monitoring and Evaluation
- Recruitment Management / HR
- Contract Management
- Documentation and Recordkeeping
- Communication
Timeline
Pastry Chef
Boyz In The Kitchen
12.2023 - Current
Assistant Manager
Willy Bietak Productions Inc.
10.2023 - 01.2024
Talent Scout
Michael Kors
11.2021 - 10.2023
Recruiting
Cl Staffing
09.2016 - 11.2018
Receptionist
Cl Staffing
02.2016 - 09.2016
Owner / Baker / Designer
OHH.SHH.ITS.CAKES
07.2015 - Current
Sales Associate/Cashier/Key Holder/Assistant Manager
US Polo & Assin
11.2011 - 05.2015
Busser/Server/Bartender
Pechanga Resort & Casino, Kelsey’s Restaurant
04.2006 - 11.2007
High School Diploma -
Eisenhower High School
Some College (No Degree) - Criminal Justice
Mt. San Jacinto Community College
Associate of Science - Criminal Justice
Chaffey Community College
Similar Profiles
John KimJohn Kim
Professional Caterer at Boyz in the KitchenProfessional Caterer at Boyz in the Kitchen
KAYLAN PERRYKAYLAN PERRY
Lawn Care Worker at Foster Boyz LandscapingLawn Care Worker at Foster Boyz Landscaping
Sadiq SuleSadiq Sule
Mover/Driver – Supervisor at Burly Boyz Moving & StorageMover/Driver – Supervisor at Burly Boyz Moving & Storage
Monica IniguezMonica Iniguez
Administrative Assistant / Front Desk Clerk at Cerritos Community CollegeAdministrative Assistant / Front Desk Clerk at Cerritos Community College
Alberto FrancoAlberto Franco
Customer Service Representative at Social Security Administration, SSACustomer Service Representative at Social Security Administration, SSA