Summary
Overview
Work History
Education
Skills
Timeline
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Keno Jones

Riverview,FL

Summary

Polished and dedicated manager experienced with daily transactions, special products and fraud prevention. Satisfy customers with knowledgeable and fast service, consistently retaining customers and adding new accounts. Excellent people skills combined with analytical approach to handling routine and complex needs. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

22
22
years of professional experience

Work History

Personal Banker

Wells Fargo & Company
02.2021 - Current
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
  • Monitored accuracy of customer information in system.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.

Branch Operations Coordinator

Wells Fargo & Company
11.2020 - 01.2021
  • Identified suspected fraud based on behavioral and transaction markers
  • Deepened customer relationships through knowledgeable support for day-to-day banking needs
  • Upheld record-keeper requirements by fully documenting each transaction
  • Increased revenue by cross-selling customers on different bank products and services
  • Helped customers achieve financial goals with active referrals to on-site specialists
  • Maintained strict compliance with banking standards, regulations, and laws
  • Served customers with diverse banking needs, processing basic transfers and updates as well as advanced services
  • Balanced currency, coins, and checks in cash drawers at ends of shifts and calculated daily transactions using computers, calculators, and adding machines
  • Managed efficient transactions such as deposits, plan contributions and supply purchases for checks or new cards
  • Boosted revenue through consistent promotion of bank products.

Guest Relations Manager

Captiva MVP Investment Partners LLC
07.2013 - 03.2019
  • Maintained strong revenue streams through effective marketing strategies
  • Achieved profit targets with dynamic rate structures for rooms and amenities
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
  • Approached and solved work problems with initiative and sound judgement
  • Protected company and customer data by following information policies
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
  • Maintained full compliance with legal, health, and safety regulations
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies
  • Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates
  • Contributed to effective decision-making with detailed reports on daily operations
  • Oversaw employee training and all staff management tasks.

General Manager

Pollo Tropical
11.2009 - 04.2013
  • Protected assets, set effective access policies, and monitored security risks
  • Achieved revenue and profit targets through solid promotional and budget control strategies
  • Reduced turnover and boosted employee morale by implementing employee appreciation days and effective training policies
  • Developed successful training programs based around culture focused on employee empowerment and customer service
  • Guaranteed top-notch service standards and memorable customer experiences for every guest
  • Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
  • Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
  • Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems.

Restaurant Training Manager

Darden Restaurant Inc
01.2002 - 11.2009
  • Optimized training programs with retrospective evaluations of training course success combined with employee and instructor feedback
  • Coordinated training for Kitchen employee including both new and established employees
  • Kept programs in alignment with current company training demands by regularly assessing employees and business objectives
  • Identified training needs by developing and implementing needs assessments
  • Motivated exceptional performance from team members, empowering staff to handle problems and seek out opportunities for improvement
  • Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
  • Improved team knowledge and abilities by training each in proper procedures and standards
  • Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.

Education

Art Institute of Atlanta
Atlanta, GA

Bachelor Of Applied Science - IT Management

Western Governors University
Salt Lake City, UT

Skills

  • Customer service
  • Financial products
  • Product sales
  • Account management
  • Fraud monitoring
  • Product promotion
  • Quality assurance
  • Coordination
  • Recordkeeping
  • Critical thinking
  • HTML
  • CSS
  • Microsoft Office Products

Timeline

Personal Banker

Wells Fargo & Company
02.2021 - Current

Branch Operations Coordinator

Wells Fargo & Company
11.2020 - 01.2021

Guest Relations Manager

Captiva MVP Investment Partners LLC
07.2013 - 03.2019

General Manager

Pollo Tropical
11.2009 - 04.2013

Restaurant Training Manager

Darden Restaurant Inc
01.2002 - 11.2009

Art Institute of Atlanta

Bachelor Of Applied Science - IT Management

Western Governors University

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Keno Jones