Summary
Overview
Work History
Education
Timeline
Generic

Kenol Pierre

Brooklyn,NY

Summary

Oversees front offices with strong leadership and team management abilities focused on delivering exceptional support to staff and customers. Performance-oriented and well-organized manager.

Overview

4
4
years of professional experience

Work History

Assistant Front Office Manager

Hyatt Place Chelsea
05.2022 - 08.2023
  • Maintain a high level of guest service by providing support to Front Office and Front Service teams.
  • Greet and check in/out guests, and notify appropriate teams of VIPs, special requests, guest feedback, etc.
  • Conduct daily pre-shift, communication and one-on-one meetings, and coordinate activities with other departments to facilitate increased levels of communication and guest satisfaction.
  • Assist in daily room inventory control.
  • Supervise the service of Front Desk, Guest Services, Bell and Door teams.
  • Have a broad understanding of the hotel and its operations, including room types, available amenities and services, venue hours, special events, etc.
  • Complete administrative tasks, including schedules & payroll, supplies & inventory and department month-end reports.

Fire Safety Director

Safety Security Services
07.2020 - 05.2022
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
  • Maintained and updated emergency response plans or procedures. Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
  • Led and planned periodic fire safety inspections to identify unsafe conditions.
  • Revised and maintained equipment and test logs.
  • Led fire safety briefings and training
  • Checked fire and life safety systems and equipment for proper placement at properties.
  • Directed evacuations during fires and emergencies to avoid fatalities, injuries, and panic.

Front Office Supervisor

Fairfield Inn Marriott
04.2019 - 03.2021
  • Work with Guest Services Manager to train and monitor front office staff.
  • Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution..
  • Communication between departments regarding guest rooms and requests.
  • Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
  • Knowledge of software systems and assists with reservations, checking guests in and out of the hotel.
  • Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances.

Education

Certification - Hospitality And Tourism Management

Florida Atlantic University
Boca Raton, FL
06.2020

Certification - Fire & Life Safety Director

Metro Tech
Brooklyn, NY
12.2010

Associate of Arts - Business Administration And Management

Indian River State College
Ft. Pierce, FL
06.2005

High School Diploma -

Lincoln Park Academy
Ft. Pierce, FL
06.2003

Timeline

Assistant Front Office Manager

Hyatt Place Chelsea
05.2022 - 08.2023

Fire Safety Director

Safety Security Services
07.2020 - 05.2022

Front Office Supervisor

Fairfield Inn Marriott
04.2019 - 03.2021

Certification - Hospitality And Tourism Management

Florida Atlantic University

Certification - Fire & Life Safety Director

Metro Tech

Associate of Arts - Business Administration And Management

Indian River State College

High School Diploma -

Lincoln Park Academy

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