Kenolbe Taylor
Summary
Motivated cybersecurity professional with experience in identity and access management, phishing simulations, and incident response in an enterprise environment supporting 600+ users. Skilled in security monitoring using Splunk and CrowdStrike, with incident management through ServiceNow. Experienced in leading teams and managing operations in high-volume environments.
Overview
2
2
years of professional experience
Work History
Senior Team Leader
Chick-fil-A
Hattiesburg, Mississippi
12.2023 - Current
- Managed shift operations for over 1,000 customers daily, ensuring adherence to service standards.
- Supervised 25–35 employees across front-of-house and drive-thru operations during peak shifts.
- Coordinated staffing and workflow for peak shifts, facilitating rapid service delivery.
- Trained and mentored 15+ new team members annually, streamlining the onboarding process.
- Monitored performance metrics, including order accuracy and customer satisfaction levels.
Cybersecurity Intern
Southern Farm Bureau Life Insurance
Jackson, MS
06.2024 - 08.2024
- Managed Active Directory identity and access for 600+ enterprise users, ensuring secure account lifecycles through effective permission oversight.
- Utilized Splunk and CrowdStrike to analyze security logs and endpoint activities, facilitating investigations of suspicious behavior.
- Performed phishing awareness assessments impacting more than 600 employees, identifying 45 compromised users and providing data to strengthen training programs.
- Handled incidents and access requests via ServiceNow, improving response times and ensuring comprehensive documentation of all incidents.
- Analyzed security events and escalated incidents to enhance threat identification and response in security operations.
Education
Bachelor of Science - Information Technology
University of Southern Mississippi
Hattiesburg, MS12-2025
Associate of Applied Science - Cybersecurity
Hinds Community College
Raymond, MS05-2023
Associate of Applied Science - Computer Networking
Hinds Community College
Raymond, MS05-2023
Skills
Cybersecurity
- Incident response
- Threat detection
- Access management
- Endpoint Security Monitoring
- Splunk (SIEM Monitoring)
- ServiceNow
Endpoint detection
- Security Tools
- Ticket management
- Active Directory User Administration
Windows Enterprise Environments
- Systems
- Security awareness
Timeline
Cybersecurity Intern
Southern Farm Bureau Life Insurance
06.2024 - 08.2024
Senior Team Leader
Chick-fil-A
12.2023 - Current
Bachelor of Science - Information Technology
University of Southern Mississippi
Associate of Applied Science - Cybersecurity
Hinds Community College
Associate of Applied Science - Computer Networking
Hinds Community College