Kenon Lamb
U.S. Army Medic
Rockville,MD
Summary
Proven leader in the Army with a track record of enhancing clinic efficiency and patient care through the implementation of electronic health records and service improvements. Skilled in clinical operations management and team building, excels in fostering a culture of continuous improvement and adaptability, significantly boosting team performance and patient experience scores. Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
16
16
years of professional experience
Work History
Medical Operations Supervisor
Army
08.2023 - 07.2024
- Boosted overall clinic efficiency by implementing electronic health records system, streamlining data management processes.
- Spearheaded initiatives aimed at improving patient experience scores through targeted service enhancements such as improved communication strategies between staff members and patients alike.
- Developed and maintained positive relationships with external partners such as insurance providers, vendors, and community organizations in support of key departmental objectives.
- Enhanced team performance with regular training sessions, fostering a culture of continuous improvement in the workplace.
- Reduced operational costs by negotiating vendor contracts for medical supplies and equipment by 10%.
Medic
Army
09.2008 - 07.2024
- Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care.
- Served as a trusted advisor for unit leaders on healthcare-related matters, leveraging medical expertise to promote informed decision-making during critical situations.
- Liaised with police, fire department and other emergency responders to manage emergency scenes.
- Enhanced emergency response capabilities by maintaining up-to-date knowledge of medical procedures and protocols for various situations.
- Reduced response times to critical incidents by efficiently prioritizing emergency calls and dispatching appropriate medical personnel.
- Collaborated with other healthcare professionals to provide quality patient care.
Medical Company First Sergeant
Army
08.2022 - 08.2023
- Developed comprehensive training programs for new medical personnel to ensure quality healthcare services.
- Collaborated with other departments for cohesive company-wide initiatives, promoting seamless communication between teams.
- Conducted periodic performance evaluations for employees to ensure adherence to company standards and expectations.
- Organized regular team meetings to discuss ongoing projects, share updates, and brainstorm solutions for challenges faced in daily operations.
- Coordinated with physicians and nurses to optimize patient treatment plans, leading to better health outcomes.
- Mentored junior staff members, fostering professional growth and development within organization.
- Established open-door policy, encouraging open communication among team members and fostering supportive work environment.
White House Medical Unit Senior Enlisted Advisor
Army
04.2017 - 07.2022
- Recognized for exceptional leadership in high-pressure situations, earning multiple commendations and awards throughout the tenure as Senior Enlisted Advisor.
- Ensured workplace safety by conducting regular inspections and enforcing strict adherence to guidelines, reducing accidents or incidents on duty significantly.
- Mentored junior enlisted personnel, fostering personal growth and career development through regular guidance sessions.
- Managed personnel assignments, ensuring optimal alignment of individual talents and skills with organizational needs.
- Collaborated with interdisciplinary teams to develop strategic plans, ensuring mission success across various contexts.
- Spearheaded initiatives promoting diversity and inclusion within the organization, creating a more inclusive work environment for all members.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
Sexual Assault Advocate
Army
09.2016 - 08.2018
- Facilitated support groups for sexual assault survivors, creating a safe space that promoted shared experiences of healing and growth.
- Established trusting relationships with diverse clientele, fostering open dialogue regarding sensitive issues related to sexual assault.
- Exercised quick judgment in chaotic environments to keep patients safe.
- Supported survivors throughout court proceedings, easing anxiety related to navigating the legal system.
- Consulted nurses on team to improve service provided for each patient.
- Developed comprehensive safety plans with survivors, resulting in increased feelings of security and empowerment.
Equal Opportunity Leader
Army
04.2013 - 08.2015
- Educated staff about their rights and responsibilities under company policies as well as EEO laws during orientation sessions for new hires.
- Completed thorough research and investigations into issues related to equal opportunity policies.
- Planned and led more than 20 cultural events.
- Introduced cultural awareness programs that helped bridge communication gaps within multicultural teams.
- Monitored recruitment and promotion processes to ensure equal opportunity considerations were taken into account.
- Promoted culture of respect and understanding by organizing team-building activities and diversity workshops.
- Supported management in developing policies that promoted fairness, equality, and non-discrimination in workplace.
- Analyzed workforce data to identify patterns related to diversity, inclusion, and equal opportunity initiatives for continuous improvement.
Education
Bachelor of Science - Healthcare Administration
American Military University
Charles Town, WV 04.2001 -
Skills
Patient Confidentiality Practices
Critical Thinking
Attention to detail and accuracy
Scheduling and Rostering
Emergency Response Planning
Team Building and Leadership
Staff Training and Development
Clinical Operations Management
Conflict resolution and mediation
Medical Staff Supervision
Time Management
Adaptability and Flexibility
Timeline
Medical Operations Supervisor
Army
08.2023 - 07.2024
Medical Company First Sergeant
Army
08.2022 - 08.2023
White House Medical Unit Senior Enlisted Advisor
Army
04.2017 - 07.2022
Sexual Assault Advocate
Army
09.2016 - 08.2018
Equal Opportunity Leader
Army
04.2013 - 08.2015
Medic
Army
09.2008 - 07.2024
Bachelor of Science - Healthcare Administration
American Military University
04.2001 -
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