Kenoni Brown
Sunnyvale,CA
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
9
9
years of professional experience
Work History
Night Audit/Front Desk Agent
Hilton Vacation Club Scottsdale Villa Mirage
01.2023 - Current
- The full-time night auditor is the only one present overnight, therefore they are approved to make manager decisions during the shift
- Performing check-ins, check-outs, taking all phone calls, scheduling maintenance and housekeeping orders for all units, etc
- The night auditor plays a significant role on the team balancing books and auditing all agent errors throughout the day
- As the only full-time night auditor, I covered all information about the overnight shift during team meetings
- Having to remain professional at all times and represent the company to the best of my ability
- I also answer multiple calls regarding reservations or answer simple questions for guests
- Aside from resort work the front desk agents oversee sorting mail and packages for all departments and guests and putting coffee and/or water out in the lobby
- This is a very time efficient job that's taught me all I need to know about time management and customer service
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Specimen Processing
Sonora Quest Laboratories
01.2020 - 01.2022
- Specimen receiving and sorting, lab support, and test data entry
- Using netilms to process specimens in the lab with precision and paying much attention to detail
- Worked with the covid team processing covid swabs
- Then after a couple months moved to a different team processing all types of samples: Blood, urine, stool, sputum, etc
- I worked with the covid team for a long time at this job
- This is where I learned a lot more about how to work as a team
- We had to process shipments of covid tests together
- Each team member had a quota to meet before going home
- This included lots of data entry
- I would often finish my work and then help my co-workers finish there so we could all go home on time
Private In-home Caregiver
Okeha Senior Home Care
01.2016 - 12.2019
- A live-in caregiver, assisting elderly and disabled patients in home
- Providing companionship/emotional support and assisting with personal care
- This includes, scheduling appointments, providing transportation, managing medication, bathing and grooming, feeding, cooking and cleaning, etc
- Working as a caregiver I got very involved in my clients lives
- This job helped me improve my skills working with people of different ages
- I worked independently in every home, so I didn't have anyone to fall back on
- I prioritize my relationship with each client, I believe a good relationship with your clients maintains a healthy workplace, overall making the job much easier
Facility Caregiver
Facility Caregiver
01.2016 - 12.2019
- Assisting elderly and disabled patients in their basic day to day activities
- Providing companionship/emotional support and assisting with personal care
- This includes, managing medication, bathing and grooming, feeding, cooking and cleaning, etc
- Hosted group activities such as bingo, morning stretches, and snack time
- At this facility, patients would often get visits from their families
- Each family always had an opinion on how the patient was being taken care of
- With a lot of patience, I made it a point for everyone to feel heard, while also giving the patient the best care possible
- I worked with a team at this facility
- My team and I made sure the holidays were comfortable and fun for the patients
Hostess and Server
GEN Korean BBQ
01.2018 - 12.2018
- Organized seating for guests, taking orders, serving meals and bussing tables
- This job involved a lot of multitasking
- I worked mostly as a hostess
- Being the first face customers talked to as they came into the building, this challenged me in a lot of ways dealing with frustrated customers wanting a table, people getting the wrong food, the schedule getting mixed up, etc
- I learned a lot about customer service at this job
- This restaurant is very popular so it was busy every single day
- I had to accommodate every customer's needs while keeping a positive attitude throughout the day
Education
No Degree - Nursing
De Anza College
Cupertino, CAHigh School Diploma -
Prospect High School
Saratoga, CA06-2017
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Hospitality services
- Time Management
- Oral and written communications
- Microsoft Office
- Front Office Support
- Reservations
- Training and mentoring
Data Entry
Office Organization
Payment Processing
Relationship Building
Team Supervision
Timeline
Night Audit/Front Desk Agent
Hilton Vacation Club Scottsdale Villa Mirage
01.2023 - Current
Specimen Processing
Sonora Quest Laboratories
01.2020 - 01.2022
Hostess and Server
GEN Korean BBQ
01.2018 - 12.2018
Private In-home Caregiver
Okeha Senior Home Care
01.2016 - 12.2019
Facility Caregiver
Facility Caregiver
01.2016 - 12.2019
No Degree - Nursing
De Anza College
High School Diploma -
Prospect High School
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