Kenosha Maddox
Tomball,TX
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Motivated individual with experience in customer service and inside sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Executive Administrative Assistant
Westway Feed Products
04.2022 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments and handled calenders for senior leadership.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Reviewed time records for 20+ employees to verify accuracy of information.
- Sourced vendors for special projects needs and negotiated contracts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Inside Sales Representative
Norriseal-WellMark
08.2017 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Recommended products to customers, thoroughly explaining details.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Inside Sales / Contract Specialists
Rotork Controls
09.2019 - 07.2021
- Monitored all incoming contracts and service agreements for correct pricing and information.
- Coordinated changes to agreement which might occur during contract lifetime.
- Compiled data and reviewed information for accuracy prior to input.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Answered customers' questions regarding products, prices and availability.
- Created and updated customer accounts with relevant information.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Used CRM software to maintain detailed contact logs and account records.
- Utilized data and analytics to identify target markets and understand customer needs.
- Contributed to team objectives in fast-paced environment.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Researched customer issues and implemented solutions that proved to be efficient and effective.
- Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Reviewed contract plans and project specifics for thorough understanding.
- Created and finalized contracts for Produce or Service deals with customers.
Inside Sales / Customer Support
Optical Cable Corporation
01.2016 - 07.2017
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services and company information
- Answered constant flow of customer calls with minimal wait times
- Submitted completed orders quickly to maximize delivery efficiency
- Answered customer questions about product availability and shipment times
- Prepared reports, detailing current metrics for review and use in operational planning
- Recommended products to customers, thoroughly explaining details
Education
High School Diploma -
Enterprise High School
Chicago, IL06.1998
Skills
- Office Administrative Support
- Coordinate Events
- Payroll
- Inventory Management
- Oracle
- SAP
- Microsoft Suite
- Project Management
- Travel and Expense Report
- Business Correspondence
- Schedule Planning
- Onboarding New Employees
- Order Management
- Project Coordination
- Sales Expertise
- Data Entry
- Customer Relationship Management
- Product and Service Sales
- Time Management
- Verbal and Written Communication
- Interpersonal Communications
- Information Updates
- Phone and Email Etiquette
Timeline
Executive Administrative Assistant
Westway Feed Products
04.2022 - Current
Inside Sales / Contract Specialists
Rotork Controls
09.2019 - 07.2021
Inside Sales Representative
Norriseal-WellMark
08.2017 - 08.2019
Inside Sales / Customer Support
Optical Cable Corporation
01.2016 - 07.2017
High School Diploma -
Enterprise High School
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