Kenosha Rasberry
Cleburne,TX
Summary
Dynamic Customer Service Representative with a proven track record at Teleperformance, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective conflict management and informed recommendations, fostering loyalty and repeat business. Proficient in data entry and maintaining detailed records, ensuring seamless follow-up and issue resolution.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Golden Customer Care
11.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Teleperformance
09.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Dallas County High
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
Languages
English
Full Professional
Timeline
Customer Service Representative
Golden Customer Care
11.2023 - 01.2025
Customer Service Representative
Teleperformance
09.2022 - 11.2023
Dallas County High
Similar Profiles
Celestine AueluaCelestine Auelua
Sr. Training Supervisor at Golden Customer CareSr. Training Supervisor at Golden Customer Care
CHRISTOPHER BOURGCHRISTOPHER BOURG
Customer Care Supervisor at Golden Customer CareCustomer Care Supervisor at Golden Customer Care
BRITTNY FERRANDBRITTNY FERRAND
Customer Service Representative Level 2 at Golden Customer CareCustomer Service Representative Level 2 at Golden Customer Care
Melissa BoydMelissa Boyd
Quality Control Inspector 1 at Dyna EnergeticsQuality Control Inspector 1 at Dyna Energetics
BRIAN STANCATOBRIAN STANCATO
Night Assistant Manager at QuikTripNight Assistant Manager at QuikTrip