KENOSHIA MIDDLETON
TJX Companies
New York,United States
8
years of professional experience
Highly motivated, committed and compassionate Medical Assistant with customer service skills experienced at individual,team, and organizational levels. Multitask and prioritizes workloads with little to no supervision. Detail-oriented professional looking to bring medical background and team-building skills to provide equality care to facilities and patients.
Work History
Medical Assistant
3 Years 3 Months- Assisted healthcare providers with patient examinations and procedures.
- Managed patient intake, including medical history documentation and vital sign assessment.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Collaborated with team members to ensure efficient workflow in fast-paced environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Completed EKGs and other tests based on patient presentation in office.
Medical Assistant
7 Months- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained blood specimens by performing venipunctures numerous times per day.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Customer Service Coordinator
8 Years 3 Months- Apply strong leadership skills and problem solving skills to maintain team efficiency and organization to worksite.
- Utilizing customer service skills, and maintaining a professional empathetic attitude toward customers at all times.
- Acknowledging and resolving to customers complaints , questions, and providing customer satisfaction.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Medical Assistant - Medical Assistant
High School Diploma
Skills
Taking Vitals
EMR Systems
Venipuncture and Phlebotomy
HIPPA Compliance
Customer Service
Updating Medical Record
Examination Preparation
Performing EKG
Performing Urinalysis
Multitasking and Prioritization
Check-In and Check-Out Procedures
Timeline
Medical Assistant
Mount Sinai Health System
05.2023 - CurrentRead More
Medical Assistant
Urgent Medical Care
09.2022 - 04.2023Read More
Customer Service Coordinator
TJX Companies
05.2018 - CurrentRead More
New York Career Training Center
Medical Assistant from Medical Assistant
Read More
Edward A Reynolds West Side High School
High School Diploma
Read More