Ken Ranford Jones
IT HELP DESK
Upper Marlboro,MD
Summary
I'm energetic, motivated and highly dynamic IT Supervisor with excellent project management skills and extensive experience, proven success leading strategy. Current work with Securiport.LLC as an IT Supervisor at Freetown International Airport (FNA), In line with Immigration Officers at Border management and airport to track down most wanted or illegal people. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
12
12
years of professional experience
7
7
Certification
Work History
IT Supervisor/IT Help Desk Officer
Securiport.SL
01.2016 - Current
Data Mining and Analytical tools 95% done
- Biometric Technology (IICS Application for Immigration Services.) 90%
- Automated Technical Support for immigration officers during enrollment 100%
- Metric Update daily system on both Departure and Arrival. 90%
- Automated enrollment system. 70%
Our Company Greatest achievement at the Freetown International Airport (FNA) to integrate the new Biometric passport into our integration Immigration Control System Application (IICSA), which includes automated enrollment system (e-gate) at both Departure and Arrival. Which done within four-month period and was presented by Chief Immigration Officer to the public at Airport.
- Reduced downtime and increased productivity by providing timely technical support to staff members.
IT OFFICER/E CHANNEL OFFICER
Access Bank PLC
Freetown, Sierra Leone
02.2012 - 01.2015
Provided technical support for Client.
Plan, configure and repair Network Installations.
Provide general professional IT consultancies for prospective customers.
Vsat /Network link monitoring
Power up inverter, server, router and monitoring power level
Configuration of server and workstation
Data backup, storage and maintenance
Virus scan and update monthly
User’s support bank wide phoenix/ in-house program
ATM administrator and monitoring
Installation of live and backup server for offline backup site
Education
Bachelor of Science - Business Information Technology
Njala University
Freetown, Sierra Leone09.2018
No Degree - Diploma's In Data Processing And Information Tech
Njala University
Freetown, Sierra Leone08.2013
Skills
- Data Mining and Analytical tools
- Biometric Technology (IICS Application for Immigration Services)
- Automated Technical Support for immigration officers during enrollment
- Metric Update daily system on both Departure and Arrival
- E_gate enrollment system
- Flex cube application servers’ system monitoring
- Configure and maintain TMG server
- Network and security devices administration
- Provide general IT support
- Maintain optimal link connection swift and other applications
- Support End of Day on Core Banking Application
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- All these were successful for our company to achieved FNA (Freetown International Airport) goals.
References
- Ms. Rebecca Kabba, RN Manager, Children National Hospital, Washington D.C, 2408935099, rebekabba@yahoo.com
- Rev. (Dr) C. A. Max-Williams, CEO and Managing Director, Destiny Shipping Company, Ritcorp Building, Freetown, +23276602813 / +23279000097, max.williams@destinyshipping-sl.com
- Mr. Allan Williams, Health Care Administrator, Luminis Health, 3014128793, allan@avwilliams.com
Certification
Certifications: BSc Hons Business and Information Technology, Njala University.
Higher Diploma in Data Processing and Ordinary Diploma in Data Processing and information
Technology Njala University.
CCNA DISCOVERY ONE (NETWORKING) CISCO NETWORKING ACADEMY University of Sierra Leone (IPAM).
A+ Certification system Technology core hardware Silicon pro.
Certificate of Completion of Information System Security (UNFPA).
SECURIPORT CERTIFICATE OF Information System Traning.
Club Scouts, Cycling and Movies
I was part of The Sierra Leone Grammar School Boys Scouting Association and also troop leader, In Which Hiking was done different mountain around Freetown such as Sugar Loaf, Leicester peak, Banana Island and clearing of the Aberdeen beach area. Cycling is part of my daily activity moving around and movement within the capital, also movies made my day such as the James Bond Franchises, Detective movies and Spy Drama.
Quote
Judge a man by his questions rather than his answers.
Voltaire
SI'WKW' MEANNIG PURSUE
The Grammar School Word!!
Timeline
IT Supervisor/IT Help Desk Officer
Securiport.SL
01.2016 - Current
IT OFFICER/E CHANNEL OFFICER
Access Bank PLC
02.2012 - 01.2015
Bachelor of Science - Business Information Technology
Njala University
No Degree - Diploma's In Data Processing And Information Tech
Njala University
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