Kenric Eicker

Shift Leader

GrassBurger

07.2023 - Current

Completed cash and credit card transactions accurately using POS software.
Trained new employees and delegated daily tasks and responsibilities.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Resolved conflicts between employees to maintain positive and productive work environments.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Evaluated staff performance and provided coaching to address inefficiencies.
Evaluated customer needs and feedback to drive product and service improvements.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Collected, arranged, and input information into database system.
Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Helped meet changing demands by recommending improvements to business systems or procedures.
Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Fostered positive work environment, leading to higher employee morale and reduced turnover.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.

Summary

Overview

Work History

Shift Leader

Education

High School Diploma -

Skills

Timeline

Shift Leader

High School Diploma -

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