KENRICK SULTAN
Far Rockaway,USA
Summary
Dynamic leader with a proven ability to motivate and manage teams toward achieving organizational objectives while addressing the diverse needs of senior managers, employees, and guests. Expertise in public safety and law enforcement procedures, emphasizing the maintenance of order and the protection of citizens. Strong strategic problem-solving skills, combined with effective communication, foster successful resolutions in various situations. Committed to leveraging previous experience in a role that offers opportunities for professional growth and advancement while building strong community relationships and ensuring compliance with legal standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Police Officer
United States Postal Inspection Service
New York, NY
05.2025 - Current
- Enforced postal regulations and policies to ensure safety and compliance.
- Conducted thorough investigations of mail-related crimes, gathering evidence and interviewing witnesses.
- Collaborated with local law enforcement agencies to enhance security measures for postal facilities.
- Developed training programs for new recruits, focusing on operational procedures and safety protocols.
- Checked vehicle equipment for proper functioning prior to use.
Assistant Manager
Walmart
Farmingdale, NY
02.2019 - 09.2024
- Provide Phenomenal Customer Service
- Answer any questions that they have efficiently
- Made key decisions about hiring, discipline, coaching and managing associates.
- Issue receipts, refunds, credits, or change due to customers
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Took initiative in handling problems and used independent judgment to take immediate corrective actions.
- Trained team members on appropriate application of policies and procedures.
- Maintained safe work environment for employees, vendors and customers.
- Coached associates to create strong team consistently delivering best-in-class customer experiences.
- Boosted company productivity and morale through consistent engagement with team members and management.
- Answered questions and recommended solutions to address escalated customer complaints.
- Worked with management team to react to customer service issues, customer complaints and business opportunities.
- Analyzed data to identify opportunities for process improvement and cost reduction.
- Motivated team members through recognition programs and constructive feedback.
- Completed paperwork for orders and new service actions.
Education
Bachelor of Science - Business Administration, Entrepreneurship
York College
Queens, NY06-2021
Associate of Science - Business Administration
ASA College
Brooklyn, NY06-2019
High School Diploma - undefined
FDA VI
Far Rockaway, NY06-2016
Skills
- Punctuality
- Flexibility
- Resourceful
- Versatile
- Teamwork
- Following instructions
- Communication Skills
- Socializing
- Adobe Applications
- Cash management
- Problem solving
- Training and Development
- Confidentiality
- Scheduling and coordinating
- Customer service
- People oriented
- Responsible
- Honest
- Hard worker
- Motivated
- Initiative
- Performance management
- Microsoft Office
- Typing
- Problem analysis
- Leadership
- Effective communication
- Business analysis and reporting
- Management consultation
- Conflict de-escalation
- Integrity and honesty
- Report writing
- Emergency response
- Tactical driving
- Self-defense training
Certification
- First Aid/CPR Certified
Timeline
Police Officer
United States Postal Inspection Service
05.2025 - Current
Assistant Manager
Walmart
02.2019 - 09.2024
Associate of Science - Business Administration
ASA College
High School Diploma - undefined
FDA VI
Bachelor of Science - Business Administration, Entrepreneurship
York College