Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Kenroy Hall

Kenroy Hall

Bronx,New York

Summary

A Customer Service Supervisor with five years of professional experience, specializing in operations management, human resources, client relations, and team leadership. A proven track record of building and leading cross-functional teams to enhance customer service ratings. A Senior Sales Associate with 11+ years of experience developing and leading high performance sales teams in retail outlets. A strong history of identifying new revenue opportunities, developing sales strategy, and negotiating contracts with prospects.

Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Overview

2025
2025
years of professional experience

Work History

Security Officer

Infinity Protective Service

Security Officer

Mulligan Security Corp
04.2024 - 10.2024

Sales representative

KCK PUPPY CO.
08.2020 - 06.2022
  • Managed all aspects of the customer service department for a retail store generating $2M in annual revenue, including providing training and coaching to team members on service protocols, policies, and client relations best practices
  • Serve as the point of contact for escalated customer service issues and identify solutions to maintain service level goals and ensure customer satisfaction
  • Coordinate with customer accounts to ensure client satisfaction throughout the sales cycle
  • Represented the company at industry events and conferences to support lead generation efforts and build a referral network, resulting in a 20% increase in new leads
  • Coordinate with the sales manager and representatives to explore new business opportunities
  • Maintained communication with clients throughout the sales process, identify solutions to customer issues, and build long-term relationships, resulting in a 76% client retention rate
  • Prospected for new clients using professional networking and promotional events

Supervisor

C.F.C construction
02.2000 - 08.2013

Education

CxC - Carpenter

Charlie Smith High School
Jamaica
06.1991

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security

Personal Information

Title: Supervisor

Timeline

Security Officer

Mulligan Security Corp
04.2024 - 10.2024

Sales representative

KCK PUPPY CO.
08.2020 - 06.2022

Supervisor

C.F.C construction
02.2000 - 08.2013

Security Officer

Infinity Protective Service

CxC - Carpenter

Charlie Smith High School
Kenroy Hall