Kenroy Harris II

• Exceeded annual sales target by 34%, driving incremental revenue growth through strategic account expansion and new business development.
• Manage Sales Reporting, key performance indicators (KPI), and pipeline management for business growth
• Assist in managing day-to-day operations of Channel Development Team in growing and expanding our Authorized Partner Network and Certified Practitioners
• Oversaw sales forecasting to drive performance-based culture and reach targeted sales objectives.
• Lead and direct new team member onboarding, ongoing sales support, sales coaching, and CRM platform training (Salesforce).
• Identified opportunities to improve processes related to customer onboarding, sales forecasting, and account management.
• Maintained integrity of relationships within Authorized Partnership Network to support collaboration and trust.
• Collaborated with cross-functional teams to deliver tailored solutions for clients.
• Performed sales consultations and educated clients on products and services.
• Presented value propositions tailored to each individual customer's needs during sales meetings or webinars.
• Negotiated contract terms and conditions to achieve mutually beneficial agreements.
• Provide input and execute on new communication, marketing strategies, and business initiatives.
• Ensured compliance with company policies regarding procurement activities.
• Identified areas for efficiency improvements in the procurement process.

• Surpassed annual sales target by average of 14% through developing the channel partner network across Americas for Everything DiSC and The Five Behaviors, enhancing market reach.
• Developed and managed business relationships to align partner capabilities with client objectives.
• Launched and expanded Certified Practitioner initiative, increasing training opportunities for professionals.
• Consult with prospective partners and clients to identify, understand and relate to their business needs
• Develop and conduct business presentations
• Developed strategic account plans aligned with client needs and company goals.
• Guided independent coaches, consultants, and trainers in selecting tools to enhance their practices.
• Provide input for communication and marketing strategies

• Work with students to develop personalized plans to successfully complete academic goals.
• Build relationships with students by completing advising appointments and recording information in the student’s CRM profile.
• Follows department workflow, school specific workflow and additional workflow items as directed by Retention Team Lead or Retention Manager.
• Reviews and updates information collected from advising appointments of new students to help identify strengths and challenges for college readiness and motivation which drives adaptive communication strategy.
• Reviews and adjusts work tasks/prioritization based on self-compliance report checks and through discussion with Senior SA or Retention Team Lead.
• Assist students with setting and maintaining personal and educational goals.
• Monitor Retention Trait Check activity, to include but not limited to student performance, class participation, goals as well as student communication patterns for assignment of retention risk status.
• Complete communication efforts according to a contact strategy for assigned retention status.
• Maintain student record management detailing student demographic information, registration information, and all communication records. • Performs other duties as assigned.

• Respond to informational requests about our partner schools, qualify and enroll students, and complete the application process to ensure the student successfully meets their college education goals.
• Facilitate student enrollment and guide potential students through their educational selection process
• Build a strong relationship with prospective and current students by having the ability to listen and identify their needs and following the Wiley Student Engagement Model
• Contributing to a team goal, managing student inquiries and applications, making phone calls, scheduling appointments and conducting informational interviews, documenting the admissions process for compliance, and following up with enrolled students
• Presenting the various programs and services of our partner schools to prospective students by guiding them through a process of career choices, educational options, and enrollment procedures
• Heavy outbound call volume to respond to prospective student requests for information and/or guidance