Hi, I’m
Kensasha Branam Mask
Copiague,NY
Summary
Through years of experience in clinical and technical positions I have been able to hone a skillset that has contributed to productivity, success and overall satisfaction amongst consumers and employers. My current goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. As an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude I move forward with a willingness to take on added responsibilities to meet team goals and elevate in talent and position. With a detail-oriented team player approach coupled with strong organizational skills I believe I posses the ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
24
years of professional experience
12
years of post-secondary education
Work History
CIOX HEALTH, Health Information Managment
Medical Records and Health Information Technician
06.2016 - 09.2021
Job overview
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Gathered patient information by collecting demographic information from variety of sources.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
- Trained 1-2 direct associates on department procedures, policies and electronic healthcare software to maximize department or project productivity.
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, clients and insurance companies by email, telephone an in-person contact.
- Followed exact procedures for handling transfers and other releases of medical records.
- Secured medical records against loss or unauthorized access.
- Utilized various Electronic Medical Record Software to manage and confirm patient data, such as insurance, demographic and medical history information.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Created new physical and computer-based files.
- Prepared and processed forms for government healthcare programs.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Identified new methods to optimize medical records management.
- Used correct diagnosis-related groups based on patient encounter details.
- Compiled, abstracted and coded patient data using classification manuals and standard systems.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Nesconset Center For Nursing & Rehabilitation
Certified Nursing Assistant
10.2005 - 07.2015
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained best-in-class standards for individualized care in 60-bed unit by continuously checking in with patients and families and quickly providing care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Checked supply availability and laid out instruments for Physical Rehabilitation recovery patient rooms.
- Worked with Registered Nurses, Physical Therapist, Occupational Therapist, Wound Care Nurses, Phlebotomist, Radiologist Technicians and Administrative Staff to complete multiple admissions, discharge planning and daily treatment plans.
- Assisted coworkers in switch from paper record keeping to electronic record keeping and completed subsequent training sessions.
- Contributing member of Health and Safety Committee.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Educated Union Service Employees on contract procedures, administration and interpretation.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims as Union Steward.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Negotiated collective bargaining agreements.
- Spearheaded negotiation of union contracts as company representative.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Sleepy’s
Client Account Specialist
09.2003 - 09.2005
Job overview
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Conducted case management activities and services with multidisciplinary team.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Completed routine and complex account updates to resolve problems.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Prepared timely and accurate reports each month outlining accounts and closing data.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Motivated team members to meet and exceed sales targets.
- Documented customer habits and preferences and recommended product and service updates to management.
- Proposed additional service options to clients to capitalize on upsell opportunities.
- Supported key promotions by contacting established and potential customers to discuss offerings.
Target
Cashier Team Lead
04.2001 - 08.2003
Job overview
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Generated routine reports and professional correspondence.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Displayed new stock and rotated existing products.
- Educated employees on register use, merchandising and customer service.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Resolved escalated customer disputes with special actions such as discounts.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Analyzed purchases for signs of fraud.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Built effective training and coaching strategies to optimize team performance.
- Trained as Customer Service Team Lead and provided back-up coverage to provide customers with optimal support.
- Directed team of 3-7 cashiers to maximize performance and deliver exceptional service to every customer.
- Oversaw group of cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
Walter G. O'Connell Copiague High School
Student Library Clerk
10.2000 - 06.2001
Job overview
- Organized returned books and materials and assisted with shelving.
- Assisted library staff with clerical duties to help lighten workload.
- Answered general questions in person, by phone and over email.
- Checked out and checked in items using library computer system.
- Aided patrons with use and access to technology, resources and materials.
- Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
- Accessed library catalog to review ownership and circulation status.
- Maintained and updated records of current collection.
- Helped with weeding of book and reference collections by sorting heavily worn items.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Catalogued and sorted books and library materials.
- Showed patrons where to find library resources and collected equipment, reference pieces and other items.
- Organized and maintained detailed records for [Job title] on equipment use, materials logs and circulation activities.
Pathmark Supermarket
Cashier
02.1999 - 10.2000
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Sign & Seal Document Solutions
Chief Executive Officer
06.2019 - Current
Job overview
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Monitored use of best practices at national industry levels and implemented protocol to assure services offered are in compliance with regulations.
- Prepared organization for forecasted demand levels through effective operational planning.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Determined vision and strategic direction for remote online business and coordinated resources to achieve targets within optimal timeframes beginning during COVID-19 Pandemic.
- Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
- Developed and implemented strategic updates to online operations to solve issues affecting efficiency, profitability and production related to limited in-person contact during COVID-19 Pandemic.
Education
Long Island Business Institute Commack, NY
Associate of Arts from Court Reporting
07.2021 - 05.2025
Suffolk County Community CollegeBrentwood, NY
Associate of Science from Human Services
09.2011 - 05.2019
Nesconset Nursing CenterNesconset, NY
Certificate of Nursing Assistant from Nursing Assistant
09.2005
Walter G O'connell Copiague High SchoolCopiague, NY
High School Diploma
06.2003
Skills
- Policy Development and Optimization
- Lean Methodology
- Strategic Partnership
- Financial Management
- Public Relations Understanding
- Speech Writing
- Process Improvement
- Operational Oversight
- Attention to Quality
- Productivity Performance
Affiliations
National Notary Association
Community & Human Service Endeavors, Social Issues, Public Health & Policy Iniatives
Using my spare time to participate and perform activities soley and in conjunction with others to support outreach missions that benefit marginalized or disenfranchised sects of society. The time and effort that is spent is done so with the intent to alleviate a need or suffering within the human community. It is my hope in the long-term that the impact of service and charity will benefit as many individuals as possible by giving them a moment to be seen, heard and advocated for. Not to be defined by their plight but to be acknowledged for their resilience in times of adversity.
Timeline
Long Island Business Institute
Associate of Arts from Court Reporting
07.2021 - 05.2025
Chief Executive Officer
Sign & Seal Document Solutions
06.2019 - Current
Medical Records and Health Information Technician
CIOX HEALTH, Health Information Managment
06.2016 - 09.2021
Suffolk County Community College
Associate of Science from Human Services
09.2011 - 05.2019
Certified Nursing Assistant
Nesconset Center For Nursing & Rehabilitation
10.2005 - 07.2015
Client Account Specialist
Sleepy’s
09.2003 - 09.2005
Cashier Team Lead
Target
04.2001 - 08.2003
Student Library Clerk
Walter G. O'Connell Copiague High School
10.2000 - 06.2001
Cashier
Pathmark Supermarket
02.1999 - 10.2000
Nesconset Nursing Center
Certificate of Nursing Assistant from Nursing Assistant
Walter G O'connell Copiague High School
High School Diploma
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