Kensella Mccullough
Charlotte,NC
Summary
Im a people person, love to help others .I believe its all in the tone of your voice that can get people to listen and hear you out. Being relatable, authentic, and being professional is the my model.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative
Spectrum Communications
Charlotte, NC
05.2024 - Current
- Developed strong relationships with key clients through regular communication and proactive problem-solving
- Identified opportunities for upselling or cross-selling products/services based on customers' needs and preferences
- Coordinated with other departments (e.g., sales, marketing) to address recurring issues or trends identified through customer interactions
- Led weekly team meetings to discuss performance metrics, address challenges, and share best practices
Retail Customer Service
Circle K
Charlotte, NC
01.2022 - 02.2024
- Welcomed customers with enthusiasm, ensuring a positive first impression.
- Ensured accuracy and quality in order fulfillment and packaging processes.
- Oversaw doughnut preparation and decoration processes to ensure quality standards.
Call Center Customer Service Representative
Iqor/T-Mobile
Charlotte, NC
07.2019 - 02.2022
- Greeting customers with great enthusiasm.
- Making sure orders are right and packed nicely
- Catching and decorating the doughnuts, making sure our inventory doesn't run out.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Retail, Processor
Krispy Kreme
Charlotte, NC
06.2018 - 11.2019
- Greeting customers with great enthusiasm.
- Making sure orders are right and packed nicely
- Catching and decorating the doughnuts, making sure our inventory doesn't run out.
Education
High school or equivalent - Upper secondary education
Cato Campus Middle College
08.2016
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
- Account management
- CRM software
- Computer skills
- Microsoft office
- Inbound call management
Additional Information
- SKILLS
- Types 35 WPM Multi-tasked
- Patient scheduling People Friendly
- Mother of 2 children (stayed Attention to detail, closing, at-home mom 2011-2013) inventory, and packaging
Timeline
Senior Customer Service Representative
Spectrum Communications
05.2024 - Current
Retail Customer Service
Circle K
01.2022 - 02.2024
Call Center Customer Service Representative
Iqor/T-Mobile
07.2019 - 02.2022
Retail, Processor
Krispy Kreme
06.2018 - 11.2019
High school or equivalent - Upper secondary education
Cato Campus Middle College