Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
References
Timeline
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Kensenia Dean

Middletown,NY

Summary

Dynamic Operations Controller at Gucci with a proven track record in inventory management and exceptional client relations. Expert in ensuring compliance and accuracy in merchandise flow while delivering outstanding customer service. Skilled in EMR systems and staff training, fostering a collaborative environment that drives operational excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Controller

Gucci
Central Valley, NY
08.2023 - Current
  • Manage stockroom operations, cycle counts, and bi-annual inventory to ensure accurate merchandise flow.
  • Process shipments, store-to-store transfers, and client orders, maintaining 100% compliance with company standards.
  • Resolve discrepancies in store paperwork, ensuring accurate financial and inventory reporting.
  • Provide client support in person, by phone, and email, handling service issues with professionalism.
  • Supported sales team by running merchandise to clients, assisting in repairs, and ensuring timely package processing.
  • Analyzed operational data to drive informed business decisions.

Stock Associate

UGG
Central Valley, NY
08.2019 - 08.2023
  • Delivered top-tier customer service, consistently meeting customer satisfaction survey quotas.
  • Processed and replenished stock, ensuring on-time merchandise flow from warehouse to sales floor.
  • Assisted in training new hires, scheduling interviews, and updating team on daily operational changes.
  • Led floor moves and seasonal transitions, maintaining strong visual merchandising standards.
  • Supported high-volume POS transactions, online orders, and shipping purchases with accuracy.

Patient Service Representative

Crystal Run Healthcare
West Nyack, NY
04.2021 - 06.2023
  • Checked in high-volume patients using EMR systems (Nextgen, Phreesia), ensuring accuracy in demographics and insurance.
  • Scheduled, canceled, and rescheduled appointments for multiple providers, including radiology and urgent care.
  • Processed copays, balances, and self-pay forms while adhering to HIPAA compliance.
  • Verified and pre-authorized insurance, assisting patients with workers comp, no-fault, and medical paperwork.
  • Provided consistent, empathetic communication between patients, providers, and nurses.

Sales & Support Generalist / Seasonal Key Holder

Victoria’s Secret
West Nyack, NY
08.2015 - 10.2018
  • Supervised associates as a seasonal key holder, delegating tasks and monitoring productivity.
  • Processed shipments, markdowns, and inventory updates weekly while maintaining store standards.
  • Handled POS and mobile MPOS transactions, ensuring fast and efficient customer experiences.
  • Delivered high-quality customer service, building long-term client loyalty.

Education

Childhood Education -

SUNY Westchester Community College
08.2025

High School Diploma -

North Rockland High School

Skills

  • Customer Service & Client Relations
  • Inventory / Stockroom Management & Cycle Counts
  • Cash Handling, POS, & Retail Sales
  • Healthcare Administration & Patient Scheduling
  • Insurance Verification & HIPAA Compliance
  • EMR / EHR Systems (Nextgen, Phreesia)
  • Shipping & Receiving / Materials Handling
  • Staff Training, Scheduling & Leadership Support
  • English & ASL basics

Certification

  • Driver’s License
  • HIPAA Knowledge & Compliance
  • CPR Certified

Personal Information

  • Willing To Relocate: 1
  • Authorized To Work: U.S.

Languages

Spanish
Limited
English
Native/ Bilingual
ASL
Professional

References

References available upon request.

Timeline

Operations Controller

Gucci
08.2023 - Current

Patient Service Representative

Crystal Run Healthcare
04.2021 - 06.2023

Stock Associate

UGG
08.2019 - 08.2023

Sales & Support Generalist / Seasonal Key Holder

Victoria’s Secret
08.2015 - 10.2018

Childhood Education -

SUNY Westchester Community College

High School Diploma -

North Rockland High School

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