Mackensey Barzee
Burns,OR
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care. Dependable individual with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.
Overview
7
7
years of professional experience
Work History
Patient Services Representative
Aviva
Sutherlin, OR
09.2024 - Current
- Documented patient counters in hospital system and initiated follow-up actions.
- Explained various admission forms and policies, acquiring signatures for consent.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified insurance information, collected payments, and scheduled appointments.
- Explained policies, procedures and services to patients.
- Registered patients by verifying records to update computer system and patient charts.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Sorted and distributed incoming mail daily.
- Maintained accurate records of services provided during each visit or procedure.
- Scheduled patient appointments and procedures.
- Applied HIPAA privacy and security regulations while handling patient information.
- Documented and managed patient information in computer system.
- Guided patients through the completion of consent and other required medical forms.
- Obtained proper authorization and identification to release confidential medical records.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Provided customer service by answering patient questions and addressing concerns.
- Utilized technology and specialized software to maximize productivity.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Assisted with scheduling follow-up appointments according to provider availability.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Answered incoming calls in a professional manner.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted with the completion of medical forms and records.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Scanned documents into electronic health record system as needed.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Caregiver
Aspens Assisted Living
Hines, OR
06.2020 - 02.2023
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Improved patient outlook and daily living through compassionate care
- Maintained clean and well-organized environment for client happiness and safety
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Monitored vital signs and medication use, documenting variances and concerning responses
- Laundered clothing and bedding to prevent infection
- Followed safe lifting and transferring techniques to transport residents
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Assisted patients with daily personal hygiene
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Followed safe lifting techniques and individual resident lifting instructions
- Assisted patients gently and respectfully with daily living activities and documented care per unit protocols
- Recorded patient condition, vital signs, recovery progress and medication side effects
- Supported patients with basic functions of eating and walking
Caregiver
Michelle Des Jardin
Dayville, OR
02.2020 - 04.2020
- Explained treatment procedures, medication side effects, special diets and physician instructions to patients
Server
Dayville Café
Dayville, OR
05.2018 - 02.2020
- Greeted customers, answered questions and recommended specials
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Cleaned tables and chairs to prepare dining area for next customers
- Provided exceptional service to high volume of daily customers
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Developed strong and lasting resident relationships
- Implemented sanitary food handling, holding and service protocols
- Relayed orders and special requests to cooks
- Handled special customer requests for separate checks and menu substitutions
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction
- Collected tickets and followed proper cash-handling procedures
Education
High School Diploma -
Dayville School
Dayville, OR05.2020
Skills
- Monitoring fluids
- Collecting vital signs
- Quick problem solver
- Documentation procedures expert
- Grooming and bathing assistance
- Quality assurance controls
- General housekeeping ability
- Preparing meals
- Medical terminology knowledge
- Infection control procedures
- Performing patient intakes
- Sterilization techniques
- Infection control standards
- Organizational standards
- Helping with medication
- Menu memorization
- Dining customer service
- Food safety understanding
- Point of Sale (POS) system operations
- Safe food handling
- Menu knowledge
- Dining crew workflow optimization
- Dish preparation
- High-volume dining
- Table setting arrangements
- Menu item familiarity
- Effective customer upselling
- Patient confidentiality
- Appointment scheduling
- Patient registration
- Insurance verification
- Patient check-in
- Team leadership
- Verbal and written communication
- System updating
- Insurance company billing
- Registration and admissions
- Regulatory compliance
- Health insurance knowledge
- Strong empathy
- Data entry
- Resource allocation
- Insurance billing
- Electronic health records
- Eligibility determination
- Medical coding and billing
- Phone and email etiquette
- Multitasking and organization
- HIPAA compliance
- Customer service
References
- Ryan Dupuy, 541-447-4573
- Olivia Hanson, 541-413-0451
- Sandi Campbell, 541-589-0617
Timeline
Patient Services Representative
Aviva
09.2024 - Current
Caregiver
Aspens Assisted Living
06.2020 - 02.2023
Caregiver
Michelle Des Jardin
02.2020 - 04.2020
Server
Dayville Café
05.2018 - 02.2020
High School Diploma -
Dayville School
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