Kensey Smith
Raleigh,NC
Summary
Personal, professional individual illustrating a strong track record of fostering company values, positive attitude, member and client service and satisfaction, integrity, and loyalty. Eager to learn new skills, take on extra responsibilities, and grow professionally. Strengths in communication, problem solving, and organization. Experienced in training and mentoring new members of staff. Reliable individual with a consistent, pleasant demeanor, outstanding work ethic, and passion for delivering superior experiences.
Overview
7
7
years of professional experience
Work History
Coaching Staff Member and Supervisor
Port City Gymnastics
07.2016 - 06.2020
- Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety
- Implemented and observed culture of good sportsmanship, cooperation and responsibility among children and fellow coaching staff
- Monitored safety of group activities, individual exercises, and equipment usage to avoid sports injuries and damage to facility
- Adhered strictly to rules and regulations of activities department
- Organized activities, daily schedules, group classes, and other special events to promote the program and cultivate positive relations with the children, parents, and coaching staff
- Communicated effectively with fellow coaches and managers, including organizing and planning activities
- Encouraged and assisted children in performing different tasks by themselves
Sports Center Cafe Attendant
Country Club of Landfall
06.2020 - 07.2022
- Maintain exceptional standards of customer service focused on quality and meeting members needs quickly and efficiently
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Managed time to juggle multiple tasks simultaneously with ease.
- Talk pleasantly and interact with members while maintaining a consistent, positive attitude and promoting a favorable image for CCL
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Provide unmatched service that reflects the standards and core values CCL
- Transported food items from storage areas to kitchen for prepping.
- Train new employees to comply with CCL's customer service and member experience expectations
- Unloaded food deliveries and stored items in proper locations for easy access.
- Communicated with members to provide offering details and assist with decision-making
- Monitored food temperatures and quality throughout shifts.
- Implemented nutritional services and suggestions to attract members
- Immediately addressed issues and complaints for prompt, sufficient resolution
- Effectively worked with teammates and openly invite coaching from management
- Followed food safety practices and sanitation guidelines.
Research Assistant
UNCW
05.2020 - 12.2021
- aided in the facilitation of a Directed Individual Study (DIS) as a Research Assistant alongside select Exercise Science faculty at UNCW
- recruited participants, created forms for pre and post observations and evaluations, ensured the punctual completion of forms, organized, created, and led multiple exercise sessions per week in order to measure the effects of TRX training on student's stress and anxiety.
Intern/Assistant
Renew Nutrition Therapy
08.2021 - 05.2023
- Gathered, organized and input client information into digital database.
- Assisted in and contributed to the creation and development of a 4 week meal planning course.
- Created a 24-hr tracker for client's daily symptoms, meals, medications, etc. for monitoring and evaluation
- Learned processes of chronological client charting, intake paperwork, payments, and advising clients based on needs.
- Developed and implemented new social media strategies and content for the business' website and social media.
- Shadowed 30+ hours of virtual group nutrition education sessions.
- Completed research, compiled data, and updated spreadsheets.
- Maintained confidentiality and discretion
- Developed creative content for the business' website and social media page
Volunteer
Duke University
08.2022 - 05.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Prepared monthly Nutrition Education powerpoint slides for athletes.
- Preparation of Fuel Station for Olympic Sports Athletes.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Preparation of smoothie ingredients including fruit, protein, milks, etc.
- Filled and distributed orders.
- Restocking, checking expiration dates and properly rotating foods by FIFO.
- Time and temperature control of perishable items.
Volunteer
Meredith College
01.2023 - 04.2023
- Prepared healthy snacks and a short nutrition education lesson weekly for small group of grade school children
Wellness Attendant
Carolina Country Club
09.2022 - Current
- Greeted members and offered them assistance.
- Handled member complaints in a professional and courteous manner.
- Managed check-in and check-out process of items.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Promptly responded to all requests for assistance.
- Excellent communication skills, both verbal and written.
- Prepared fruit infused water daily for members.
- Maintained clean and sanitary work station.
Technician
ICRYO
04.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed reservations.
- Presented tours of center with specialized knowledge of services.
- Provide clients with specialized knowledge of IV infusions and Vitamin shots
- Completed all tasks in compliance with company policies and procedures.
- Ensured safe and proper use of equipment and services.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained cleanliness and sanitation of equipment between uses.
- Completed training in specialized Body Sculpting services.
- Successful sales in Body-Sculpting Packages.
- Performed Body Sculpting sessions on clients.
- Continued growth in sales.
Education
Master of Science - Nutrition, DPD
Meredith College
05.2024
Bachelor of Science in Exercise Physiology -
UNC Wilmington
12.2021
Skills
- Excellent written and spoken communication
- Communications
- Customer Service
- Problem-Solving
- Leadership
- Supervision
- Teamwork
- Staff development and training
- Strong organizational skills
Personal Information
Date of Birth: 03/07/1994
Timeline
Technician
ICRYO
04.2023 - Current
Volunteer
Meredith College
01.2023 - 04.2023
Wellness Attendant
Carolina Country Club
09.2022 - Current
Volunteer
Duke University
08.2022 - 05.2023
Intern/Assistant
Renew Nutrition Therapy
08.2021 - 05.2023
Sports Center Cafe Attendant
Country Club of Landfall
06.2020 - 07.2022
Research Assistant
UNCW
05.2020 - 12.2021
Coaching Staff Member and Supervisor
Port City Gymnastics
07.2016 - 06.2020
Master of Science - Nutrition, DPD
Meredith College
Bachelor of Science in Exercise Physiology -
UNC Wilmington
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