KENSHELL C. DAVIS
Donaldsonville,LA
Summary
Customer-obsessed support professional looking to use my interpersonal and problem-solving skills to deliver swift resolutions. Passionate about building customer relationships and defusing customer situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Sales Associate
Walmart Supercenter
04.2023 - 08.2023
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers’ needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Keeps a record of work accomplished and cleans up work areas
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g
- Planning marketing activities, changing the store’s design)
- Performs any additional duties assigned by the managers and/or evaluator
Pharmacy Technician Intern
Walgreens
01.2023 - 04.2023
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer issues and answers questions to ensure a positive customer experience
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc)
- Learn from store and pharmacy team members, field leadership, team members and customers/patient
- Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy
- Reviews and complies with the Walgreen Co
- Pharmacy Code of Conduct
- Performs duties as assigned and supervised by the pharmacist in accordance with Walgreens standard operating procedures for entering, third party processing, filling, and dispensing prescriptions
- Assists pharmacists and other healthcare providers in delivering patient care and services that are within the state scope of practice for pharmacy interns including patient counseling and other health services (i.e
- Blood pressure, medication therapy management)
- Immediately reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
- Strictly adheres to the Walgreen Co
- Policy regarding Good Faith Dispensing
- Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required
- Takes customer to OTC aisle when possible to assist in locating products
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
- Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs
- Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance
- Complies with all company policies and procedures; maintains respectful relationships with coworkers
- Complete special assignments and other tasks as assigned
- Complete required training
- Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments
- Performs other related duties as required or assigned
File Clerk/Caregiver
Pinnacle Personal Care
11.2018 - 01.2020
- Helped patient’s complete therapy and exercise activities
- Prepare meals and keep kitchen, bathroom, and living areas clean
- Launder clothing and bedding, and change liners
- Assist patients with daily living activities including personal grooming
- Repairs or replaces electrical wiring and fixtures;
- Arrange medications for use and organize supplies
- Kept patient care plans and observed patient behaviors
- Kept patient living environments clean, neat, and free of safety hazards
- Maintained accurate bookkeeping of important files, ran reports, and delivered updates on occupancy and revenues to the facility manager on a daily basis
Wellness Center Front Desk Worker
Southeastern Louisiana University Recreation Sports and Wellness
09.2017 - 05.2018
- Welcome patrons to front desk and engaged in friendly conversations while conducting check-in process
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
Education
Accounting -
University of Phoenix
Phoenix, AZBachelor of Education -
River Parish Community College
Gonzales, Louisiana08.2020
Bachelor of Social Work -
Southeastern Louisiana University
Hammond, Louisiana05.2019
High School Diploma -
Ascension Catholic High School
Donaldsonville, Louisiana05.2017
Skills
- CPR/AED
- Standard First Aid
- Bloodborne Pathogens (BLS)
- Excellent written and verbal communication
- Great attention to detail
- Knowledge of classroom subjects
- Ability to work closely with children
- Excellent teamwork skills
- Ability to assist in classroom instruction and learning
- Emotional and social support
- Academic support
- One-on-one student work
- Ability to remain calm and patient at all times
- Child supervision
- Experience with mental illness
- Behavior management
- Tutor students
- Customer Service
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Goal-Oriented
- Reliable and punctual
- Cash Handling
- Relationship Building
- Outgoing Personality
- Flexible Schedule
- Verbal/written communication
- Conflict Resolution
- Complex Problem-Solving
- Meeting deadlines
Accomplishments
Phlebotomy certified
Certification
Phlebotomy
CPR
First Aid
Timeline
Customer Service Sales Associate
Walmart Supercenter
04.2023 - 08.2023
Pharmacy Technician Intern
Walgreens
01.2023 - 04.2023
File Clerk/Caregiver
Pinnacle Personal Care
11.2018 - 01.2020
Wellness Center Front Desk Worker
Southeastern Louisiana University Recreation Sports and Wellness
09.2017 - 05.2018
Bachelor of Education -
River Parish Community College
Bachelor of Social Work -
Southeastern Louisiana University
Phlebotomy
CPR
First Aid
Accounting -
University of Phoenix
High School Diploma -
Ascension Catholic High School
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