KENSHIA GREEN
Arlington
Summary
.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus
08.2022 - 10.2025
- Resolved customer inquiries efficiently through various communication channels, enhancing satisfaction.
- Analyzed customer feedback data to identify trends and suggest improvements in service delivery.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Results company
02.2018 - 09.2021
- Used knowledge base systems and work processes to help customers.
Education
High School Diploma - undefined
South oakcliff high school
Dallas, TX05.2018
Skills
- Call center procedures
- Researching
- Client communication
- Customer consulting
- Retail marketing
- Provider identification
- Customer service
- Product knowledge
- Attention to detail
- Excellent communication
- Computer skills
- Calm under pressure
- Active listening
- Verbal communication
- Problem resolution
- Problem-solving
- Friendly, positive attitude
Timeline
Customer Service Representative
Maximus
08.2022 - 10.2025
Customer Service Representative
Results company
02.2018 - 09.2021
High School Diploma - undefined
South oakcliff high school