Kensie Hawkes
Logan,UT
Summary
Training Specialist with a proven track record at Thermofisher Scientific, enhancing employee onboarding and training effectiveness. Leveraged interpersonal communication and online training expertise to develop tailored programs, achieving significant improvements in staff competency and engagement. Demonstrated consistent reliability and effective time management, ensuring high-quality training outcomes and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Training Specialist
Thermofisher Scientific
Logan, UT
06.2020 - 05.2024
- Supported onboarding of new employees by hosting orientation sessions.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Tracked attendees, participation and understanding of course material.
- Assisted in creating an effective onboarding program for new employees.
- Facilitated engaging and informative training sessions for both new hires and existing staff.
- Collaborated with department heads to tailor training programs to specific job roles and functions.
Belnap Orthodontics
Dr. Tim Belnap
Logan, Utah
01.2020 - 08.2020
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
- Completed routine maintenance and repair.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
Call Monitoring Specialist
Vivint Smart Home
Provo, Utah
05.2019 - 01.2020
- Supervised security and emergency alarm systems.
- Defused tense situations with upset clients.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Offered support and solutions to customers in a timely manner.
- Answered incoming calls and provided accurate information to customers.
The Church of Jesus Christ of Latter-Day Saints
Full-time Respresentative
Sacramento, CA
06.2016 - 12.2017
- Met and built relationships with local leaders to boost integration in community and goal achievement.
- Collaborated with area churches on mission projects that served those in need throughout the region.
- Provided needed service projects to people in the community.
Education
High School Diploma -
Riverton High School
Riverton, UT05-2015
Skills
- Interpersonal Communication
- Relationship Building
- Consistent Reliability
- Effective Time Management
References
References available upon request.
Timeline
Training Specialist
Thermofisher Scientific
06.2020 - 05.2024
Belnap Orthodontics
Dr. Tim Belnap
01.2020 - 08.2020
Call Monitoring Specialist
Vivint Smart Home
05.2019 - 01.2020
The Church of Jesus Christ of Latter-Day Saints
Full-time Respresentative
06.2016 - 12.2017
High School Diploma -
Riverton High School