Kensie O'Shea
Emmett,ID
Summary
Top-performing and highly organized billing guru with a proven track record in process improvement and leadership. Expert at overcoming complex billing issues and enhancing systems to increase revenue. Spearheaded a billing system overhaul, streamlining workflows and boosting efficiency. Known for being a hardworking, efficient leader who thrives in remote environments. A dynamic worker who excels at account resolution and driving revenue growth. Demonstrates exceptional organizational skills, consistently surpasses goals, and fosters team proficiency for outstanding results.
Overview
9
9
years of professional experience
Work History
Financial Counselor
Lionrock Recovery
12.2021 - 08.2024
- Prepared accurate and timely monthly client billing, addressed client and internal inquiries, and provided cost estimates prior to services.
- Tracked and updated billing based on monthly changes in insurance policies, liabilities, and fee schedules.
- Designed and implemented a new audit process and discharge audit tool, which reduced labor costs, simplified workflows, and enhanced departmental efficiency.
- Resolved intricate billing issues, reviewed VOBs to interpret insurance policies, and ensured accurate billing practices.
- Served as the lead trainer and primary contact for billing-related questions, supporting departmental knowledge and proficiency.
- Created and refined processes for account management and debt collection, including the development of a scholarship evaluation system.
- Identified and executed improvements to boost collections and streamline inter-departmental communication.
Operations Specialist
Lionrock Recovery
06.2020 - 12.2021
- Created and managed project plans and timelines.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Assisted counselors and CFO with day to day operations.
File Clerk
Spaulding McCullough & Tansil, LLP
06.2017 - 11.2019
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with all front desk reception duties.
- Managed high volume of data entry using many different legal software.
- Maintained and organized legal files.
- Performed daily court runs.
- Managed the storage and organization of all sequestered legal files.
Assistant Manager
North Bay North American
04.2015 - 06.2017
- Oversaw and executed payroll processes, ensuring accurate and timely compensation for employees.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed accounts receivable and maintained employee files with attention to detail.
- Managed the day-to-day calendar for the company owner, coordinating meetings and appointments.
- Coordinated local and long-distance moves, overseeing all logistical aspects to ensure smooth transitions.
Education
Associate of Arts - Human Resources Management
Santa Rosa Junior College
06.2018
Skills
- Leadership
- Process Improvement
- Training and Development
- Data Analysis
- Time Management
- Collaboration
- Problem Solving
- Adept
- Resourceful
- Easily Adaptable
Timeline
Financial Counselor
Lionrock Recovery
12.2021 - 08.2024
Operations Specialist
Lionrock Recovery
06.2020 - 12.2021
File Clerk
Spaulding McCullough & Tansil, LLP
06.2017 - 11.2019
Assistant Manager
North Bay North American
04.2015 - 06.2017
Associate of Arts - Human Resources Management
Santa Rosa Junior College
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