Kensley Pierce
Phoenix,Arizona
Summary
Dedicated Customer Service Professional with 5+ years of experience supporting customers in hospitality, retail, call center, and fulfillment environments. Skilled in handling inquiries, resolving complaints, processing transactions, and delivering high-quality service in fast-paced settings. Strong communicator with a people-first approach, excellent multitasking abilities, and a proven record of customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
1-800-flowers.com
10.2025 - Current
- Delivered packages efficiently while adhering to tight schedules and routes.
- Maintained accurate delivery records and ensured proper documentation of shipments.
- Communicated effectively with customers to resolve issues and provide updates.
- Implemented route optimization techniques, improving overall efficiency of deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Fulfillment Associate
Amazon Fulfillment Center
09.2022 - 12.2025
- Supported customer order accuracy by picking, packing, and staging products
- Tracked shipments and resolved missing or delayed orders using computer systems
- Collaborated with team members to meet productivity and quality standards
- Operated warehouse equipment to ensure efficient order fulfillment processes.
- Managed inventory levels, ensuring accurate stock counts and availability.
- Trained new associates on safety protocols and operational procedures.
- Streamlined packaging processes to enhance workflow efficiency and accuracy.
Independent Contractor
Powerforce inc
11.2024 - 11.2025
- Developed and implemented operational workflows to enhance efficiency in project delivery.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
Server
Chili’s Grill & Bar
11.2024 - 10.2025
- Greeted guests, took orders accurately, and ensured timely food delivery
- Provided menu knowledge and suggestions to enhance customer experience
- Maintained food safety and health compliance standards
- Delivered exceptional customer service, promoting a positive dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash register operations, processing transactions accurately and efficiently.
- Trained new servers on menu knowledge and service standards to enhance team performance.
- Implemented menu changes based on seasonal ingredients, improving guest offerings and variety.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service Representative (CSR)
Cintas
08.2024 - 01.2025
- Responded to customer inquiries, complaints, and orders via phone, email, and chat
- Used active listening and empathy to resolve issues efficiently
- Applied company policies to deliver accurate solutions and positive experiences
- Maintained professionalism while handling high call and message volumes
Server / Host / Shift Support
Hook & Reel Seafood Restaurant
03.2021 - 06.2024
- Delivered exceptional customer service in a high-volume dining environment
- Addressed guest concerns promptly to ensure satisfaction and repeat business
- Recognized multiple times as Employee of the Month for service excellence
- Scheduled reservations and sent reminders via text, email, and phone
- Increased sales through effective upselling and menu recommendations
- Coordinated seating and supported a team of 10+ servers during peak hours
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Managed multiple tables efficiently, prioritizing orders and enhancing workflow.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Trained new servers on menu items, table settings, and point-of-sale systems to improve team performance.
Babysitter
Kellyco
10.2018 - 09.2023
- Supervised children's activities to ensure safety and engagement.
- Developed age-appropriate educational games fostering cognitive development.
- Communicated effectively with parents regarding daily progress and concerns.
- Managed meal preparation, promoting healthy eating habits among children.
- Established consistent routines to enhance children's sense of security and predictability.
- Adapted childcare strategies to meet individual needs of children with diverse backgrounds.
- Implemented creative problem-solving techniques during challenging situations with children.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Car Wash Attendant
Canton Car Wash
01.2021 - 04.2023
- Provided quality service to customers in a fast-paced environment
- Scheduled clients for additional services and upgrades
- Maintained attention to detail to ensure customer satisfaction
- Operated various car wash equipment to ensure thorough cleaning and customer satisfaction.
- Maintained cleanliness of work area to promote a safe and efficient environment.
- Assisted customers with service options, providing recommendations for optimal results.
- Collaborated with team members to streamline workflows and enhance service speed.
- Implemented process improvements resulting in reduced service times and increased efficiency.
- Greeted customers and assessed needs to recommend suitable car wash services.
Leasing office Assistant
Fox chase apartments
02.2022 - 03.2023
- Managed office supply inventory and procurement to ensure operational efficiency.
- Coordinated scheduling and calendar management for senior staff, enhancing productivity.
- Assisted in onboarding new employees, providing training on office procedures and tools.
- Maintained accurate records of expenses and invoices, supporting financial accountability.
- Implemented digital tools to automate routine tasks, reducing manual workload significantly.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Customer Service Associate / Cashier
Walmart Supercenter
01.2019 - 03.2021
- Assisted customers with questions, transactions, and product inquiries
- Processed cash and credit payments accurately and balanced registers daily
- Maintained organized shelves and inventory to improve customer access
- Resolved basic customer concerns professionally
Education
Diploma - Business & Child Development
Meade High School
Ft. Meade, MDCosmetology Certification - undefined
Empire Beauty Trade School
Baltimore, MD01.2023
Skills
Customer Support & Issue Resolution
AWARDS & CERTIFICATIONS
Employee of the Month, Barbicide Certification, Leadership Award, National Honor Society, Student Athlete & All-County Soccer Awards
BUSINESS EXPERIENCE
- LooksbyKP
- Owner / Operator | Hairstylist & Professional Braider
- Delivered personalized customer service to a diverse client base
- Managed bookings, client communication, and service follow-ups
- Built repeat clientele through strong relationship management
Accomplishments
⭐ Customer Service / Hospitality Accomplishments
- Recognized as Employee of the Month multiple times for outstanding customer service
- Consistently maintained high customer satisfaction in a fast-paced environment
- Resolved customer concerns quickly, resulting in repeat business and positive feedback
- Upsold menu items and services, contributing to increased daily sales
- Supported team members during peak hours to maintain smooth operations
⭐ Security Officer–Relevant Accomplishments
(Even if you haven’t worked security yet, these still apply)
- Maintained a safe, orderly environment by monitoring guest activity and enforcing policies
- De-escalated tense situations calmly and professionally
- Reported safety concerns and incidents accurately and promptly
- Followed all safety and procedural guidelines with zero incidents
- Demonstrated strong situational awareness in high-traffic environments
⭐ Warehouse / Operations Accomplishments
- Maintained accuracy while picking and packing customer orders
- Met productivity and quality standards consistently
- Followed proper lifting and safety procedures to prevent workplace injuries
- Assisted with tracking shipments and resolving missing orders
- Supported team operations to meet daily production goals
⭐ Retail / Cash Handling Accomplishments
- Balanced cash drawers daily with zero discrepancies
- Processed high volumes of cash and credit transactions accurately
- Reduced overstock by organizing inventory and improving shelf restocking
- Provided fast, friendly service to customers during peak hours
⭐ Leadership / Teamwork Accomplishments
- Trusted to assign server sections and manage seating during busy shifts
- Assisted in training new employees
- Served as team captain for three years, demonstrating leadership and accountability
- Recognized for reliability and strong work ethic
⭐ Business / Self-Employment Accomplishments
(LooksbyKP)
- Built and maintained a repeat client base through quality service
- Managed scheduling, customer communication, and payments independently
- Delivered personalized services resulting in positive client feedback
Certification
AWARDS & CERTIFICATIONS
• Employee of the Month
• Barbicide Certification
• Leadership Award
• National Honor Society
• Student Athlete & All-County Soccer Awards
Timeline
Delivery Driver
1-800-flowers.com
10.2025 - Current
Independent Contractor
Powerforce inc
11.2024 - 11.2025
Server
Chili’s Grill & Bar
11.2024 - 10.2025
Customer Service Representative (CSR)
Cintas
08.2024 - 01.2025
Fulfillment Associate
Amazon Fulfillment Center
09.2022 - 12.2025
Leasing office Assistant
Fox chase apartments
02.2022 - 03.2023
Server / Host / Shift Support
Hook & Reel Seafood Restaurant
03.2021 - 06.2024
Car Wash Attendant
Canton Car Wash
01.2021 - 04.2023
Customer Service Associate / Cashier
Walmart Supercenter
01.2019 - 03.2021
Babysitter
Kellyco
10.2018 - 09.2023
Diploma - Business & Child Development
Meade High School
Cosmetology Certification - undefined
Empire Beauty Trade School