Kensley Rushing
TYLERTOWN,MS
Summary
Customer Service Representative with a proven track record at Magnolia Electric Power Association, excelling in problem resolution and complaint handling. Adept at managing high call volumes while ensuring member satisfaction through active listening and effective communication. Skilled in utilizing Microsoft Outlook and adapting to new software tools to enhance service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Magnolia Electric Power Association
10.2022 - Current
- Assisted members with inquiries, providing accurate information and solutions to enhance satisfaction.
- Handled customer complaints efficiently, escalating complex issues to appropriate departments when necessary.
- Supported team members by sharing knowledge on processes and systems to improve overall service delivery.
- Adapted quickly to new software tools for tracking members interactions and managing service requests effectively.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
Education
Pine High School
Franklinton, LASkills
- Customer service
- Active listening
- Problem resolution
- Complaint handling
- Call center operations
- Microsoft outlook
- Multi-line phone talent
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Timeline
Customer Service Representative
Magnolia Electric Power Association
10.2022 - Current
Pine High School
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