Kensly Victor
Blue Hills,Providenciales
Summary
Results-driven professional focused on delivering exceptional support for guests or customer needs. Offers strong background in guest relations and communication. Guest-oriented team member with strong background in guest relations and administrative support. Enjoys working closely with team members to deliver positive guest experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Beaches Turks & Caicos Resort Villages & Spa
01.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handles Guests complaints efficiently and promptly; within 15 minutes
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Sales Associate
Diamonds International
05.2019 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
Education
Associate of Arts - Architectural And Building Technology
Turks And Caicos Islands Community College
Grand Turk, Turks And Caicos Islands 12.2019
Skills
- Written and Oral Communications
- Issue Identification
- Supplies and Materials Oversight
- Rewards Programs
- Listening Skills
- Serve Guests
- Sales Expertise
- Front Desk Management
- Problem-Solving Skills
- Office Management
Certification
- Certified Guest Service Professional: Making Connections Training - May 7, 2023
- AHLEI CGSP Certification Training - March 2023
Hobbies
Enjoys Reading to gain more knowledge and skills
Enjoys playing basketball because I love the sport and like to stay fit
Working and Staying Fit is my lifestyle, More health = More Wealth
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Front Desk Agent
Beaches Turks & Caicos Resort Villages & Spa
01.2023 - Current
Sales Associate
Diamonds International
05.2019 - 10.2022
Associate of Arts - Architectural And Building Technology
Turks And Caicos Islands Community College
- Certified Guest Service Professional: Making Connections Training - May 7, 2023
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