Hi, I’m
Kenson Empy
Dallas,TX
Summary
Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
25
years of professional experience
1
Certificate
Work History
Werner Final Mile
General Manager
2023.02 - Current (1 year & 7 months)
Job overview
- Implemented a new business start-up of an “two- person” delivery driver & helper (employee or independent contracted contractors) for Lowe's Home Deliver
- Supports all facets of the operation, transportation, and delivery operations, and ensures processes and communications are aligned to meet and exceed client requirements.
- Ensures positive customer experience and positive client partnership.
- Directs the development of all warehouse personnel and operations, as well as contracted delivery partners to support the client relationship.
- Support measuring and monitoring of the complete fulfillment cycle to meet and exceed client requirements-including transportation, receiving and quality inspections, return inventory management.
- Supports a number box trucks and a culture of a team environment.
- Strong knowledge of warehouse processes, technology, order fulfillment to retail, transportation, and supply chain management.
- Effective organizational and planning skills including the ability to define a problem, collect data, determine root cause, and work to resolution with a team.
- Experience in a direct customer interaction role, with a solid background of managing work teams to meet client expectations.
- Proven leadership ability; demonstrated ability to build, mentor, train, grow and lead a team.
- Strong computer skills, especially in Microsoft Office Suite (Excel, Word, PowerPoint).
Wayfair
Operations Manger
2022.02 - 2023.02 (1 year)
Job overview
- Collaborate with Supervisor team to solve immediate day-to-day operational issues.
- Developed robust, trusting relationships with key stakeholders and senior leadership, and identify opportunity to improve Warehousing productivity resulting 98% on-time outbound shipments.
- Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise.
- Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
- Manage, coach, develop team of Operations Supervisors.
- Manage multiple priorities in fast-paced environment with effective communication and thorough follow through.
- Establish sound process improvement initiatives that drive year over year improvement like improving cross dock compliance to over 99%, as well as streamline and optimize day-to-day operations.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Wayfair
Transportation Supervisor
2020.11 - 2022.02 (1 year & 3 months)
Job overview
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
- Planned and oversaw third-party driver teams, managing stakeholder relationships and contracted rates.
- Researched affordable transportation methods and performed safety audits on equipment.
- Allocated equipment to meet transportation needs and financial goals.
- Lead team of Transportation Specialists and monitor KPIs including labor planning, shift allocation, and team efficiency using data to drive and communicate decisions while always working to improve customer experience
- Organize and conduct necessary training and engagement activities for staff during initial onboarding and ongoing professional development conversations, addressing performance-based issues as needed
- Drive initiatives and process improvements focused on efficiency to drive business results while partnering across cross-functional teams
- Maintain positive relationships with carriers and monitor their performance, holding regular meetings with carrier managers, and offering creative solutions
- Be company expert in your focus area while accurately, quickly, and clearly answering questions
- Be available as backup exempt leader in absence of Terminal Manager, including to open and/or close, based on Terminal Manager's direction
Briggs Equipment
Sr. Fleet Administrator
2009.09 - 2021.01 (11 years & 4 months)
Job overview
- Provide oversight and daily management of individual over 50 client fleets that have subscribed to the BE Fleet Online Management Service, consisting of a variety of material handling assets, to include large trailer spotting trucks, battery handling systems, scissor lifts and other powered industrial trucks
- Review data submissions from internal / external customers & vendors to make adjustments within the BE Fleet Online Management System
- Monitor work order flow and timeliness through the system
- Application of project management principles
- Effectively use metrics to track progress, identify issues, make decisions and improvements
- Develop project plans based on customer scope of customer needs
- Provide oversight and direct support to the order and maintenance of the BE Fleet Rental Fleet
- Execute project management and project management functions where needed
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Drove operational improvements which resulted in savings and improved profit margins
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Worked with various customers to understand needs and provide appropriate and streamlined services
Texas Air National Guard
Logistics Readiness - Technical Sergeant (RETIRED)
2005.02 - 2014.04 (9 years & 2 months)
Job overview
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Worked closely with various executive and management staff to provide recommendations, evaluations, and documented research regarding projects and other assignments.
- Enforced compliance with company and governmental polices and procedures using training and development techniques.
- Acted as a intermediary to provide information on recent policy or regulation changes to management and executives.
- Produced reports and project analysis documents based on research and /or raw data.
- Reviewed documents and procedures to provide informative feedback to various individuals Operations and Logistics.
- Supervised and inspected 1500 vehicles, providing the base with one of the safest and most economical fleets in the Air Force.
- Gained mid-level manager status.
- Participated in the revitalization and transformation of the transportation industry while in the military, and actively worked to continue contributions to the industry once discharged.
- Directly contributed to missions ranging from Operation Allied Force-Kosovo to Operation Iraqi Freedom and the War on Terrorism. Successful military record for managing complex tasks.
FFE Transportation Services
FLEET MANAGER
2007.01 - 2009.01 (2 years)
Job overview
- Sole communication link to drivers
- Drive a high level of engagement with fleet with a commitment to career success and personal growth of drivers through positive working relationships
- Review scheduled pick-up and delivery appointments for every load daily insuring that each driver is fully informed of all customer and company expectations
- Serves as communication liaison with major contracted customers
- Maintain working relationships with distribution and storage partners Coordinate drivers' scheduled home time, down time, current status, hours of service, and predicted time available
- Coordination with from 55 to 75 drivers on scheduled maintenance and recurrent training
- Provide feedback to drivers on achievement of performance metrics
- Insure assigned of over 55 trucks fleet operates in a safe and productive manner
- Analyzed end-user requirements and potential improvements in coordination with logistics team
- Upheld all safety regulations in freight loading and unloading
- Reported all shipment shortages and damages to management
- Suggested actionable improvements to increase efficiency and reduce expenses
- Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity
- Enforced regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements
- Trained drivers to manage time effectively, improving overall mileage performance
Swift Transportation
Driver Manager
2004.11 - 2007.01 (2 years & 2 months)
Job overview
- Assessed vehicles, managed maintenance and arranged for quality vehicles and personnel when needed.
- Addressed driver communications and provided required data to drivers.
- Coordinated with drivers to organize timely pickup and delivery.
- Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
- Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
- Oversaw 55 to 70 Trucks daily by coordinating personnel and developing efficient routes and workload schedules.
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
US Air Force
VEHICLE OPERATIONS - STAFF SGT
1998.11 - 2004.11 (6 years)
Job overview
- Conduct pre-mission vehicle inspections and documents results and perform operator maintenance
- Plan and schedule vehicle operations activities and transportation support
- Requirements
- Designate and coordinate shuttle bus, school bus transportation
- Develop, plan and implement convoy operations and mass transportation requirements
- Maintain records and logs
- Evaluate services provided by Vehicle Operations
- Compile operating costs and maintains expense records
- Control and safeguard trip kit and packet supplies and equipment such as national credit cards, tickets, and fuel coupons
- Perform fleet management and project management functions
- Develop base vehicle priority buy program, priority recall list, and rotation plan. Performs general fleet and operations analyses
- Manage vehicle control program
- Plan and implement convoy operations
- Administer driver qualification and licensing program
- Perform as quality assurance evaluator
- Established work methods and performance standards
- Review report and statistical data
- Develop cost center resource requirement estimates
- Allocate and inspects facilities and equipment
- Investigate accidents or incidents within functional areas. Coordinates manning requirements with manpower personnel
- Negotiate support agreements
- Advise commander, staff, and operating agencies of availability, limitations,and requirements for motor vehicles and personnel
- Review contingency and mobility plans to determine requirements, and develops checklists
- Serve as liaison with state, local, and host nation authority on licensing matters; ensures compliance by base agencies
Education
University of North Texas At Dallas , Dallas, TX
Bachelor of Arts from General Business And Management
12.2019
Mountain View College , Dallas, TX
Associate of Arts from Liberal Arts And Sciences
12.2017
Skills
- Solutions Development
- Business operations
- Policies and Procedures Implementation
- Cost Reduction Strategies
- Supply Chain Knowledge
- Project Management
- Team Leadership
- Logistics Management
- Fleet Management
- Microsoft Office Expertise
- Warehouse Operations
Certification
First Aid/CPR Certified
Timeline
General Manager
Werner Final Mile
2023.02 - Current (1 year & 7 months)
Operations Manger
Wayfair
2022.02 - 2023.02 (1 year)
Transportation Supervisor
Wayfair
2020.11 - 2022.02 (1 year & 3 months)
Sr. Fleet Administrator
Briggs Equipment
2009.09 - 2021.01 (11 years & 4 months)
FLEET MANAGER
FFE Transportation Services
2007.01 - 2009.01 (2 years)
Logistics Readiness - Technical Sergeant (RETIRED)
Texas Air National Guard
2005.02 - 2014.04 (9 years & 2 months)
Driver Manager
Swift Transportation
2004.11 - 2007.01 (2 years & 2 months)
VEHICLE OPERATIONS - STAFF SGT
US Air Force
1998.11 - 2004.11 (6 years)
University of North Texas At Dallas
Bachelor of Arts from General Business And Management
Mountain View College
Associate of Arts from Liberal Arts And Sciences
First Aid/CPR Certified
Similar Profiles
Melanie IbanezMelanie Ibanez
Office Manager at Werner Final MileOffice Manager at Werner Final Mile
Erin FosterErin Foster
Operations Manager at Final Mile Cold StorageOperations Manager at Final Mile Cold Storage
Lane BacialliLane Bacialli
DA Trainer at Final Mile FastDA Trainer at Final Mile Fast