KENSON SAINVIL
Owensboro,KY
Summary
Experienced professional with exceptional organizational abilities, proven track record of academic excellence, and talent for effective collaboration. Passionate about contributing positively to dynamic team environments and driving impactful results. Eager to apply diverse skill set in challenging work settings that value innovation and teamwork. Committed to delivering high-quality work and exceeding expectations in all professional endeavors.
Overview
4
4
years of professional experience
Work History
Deputy Jailer
Daviess County Detention Center
Owensboro, KY
10.2024 - Current
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Conducted regular headcounts to verify the presence of all assigned inmates within the housing unit.
- Contributed to maintaining a secure facility by diligently monitoring inmate activities and behavior.
- Collaborated with fellow officers to maintain order and enforce facility rules consistently among inmates.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Prepared reports to document incidents and violations.
Help Desk Analyst
Owensboro Catholic Schools
Owensboro, KY
10.2021 - 07.2024
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Developed user-friendly guides and FAQs, empowering clients to resolve minor issues without assistance from support staff.
- Contributed to successful software rollouts through diligent testing and end-user training sessions on new features and functionalities.
Mortgage Customer Service Representative
Bell Bank
Owensboro, KY
01.2023 - 05.2024
- Delivered exceptional customer service by addressing inquiries regarding mortgage products and processes.
- Resolved complex loan issues through effective problem-solving and communication skills.
- Executed payment processing operations to ensure timely transactions.
- Provided comprehensive guidance to clients on understanding escrow account functionalities.
Education
Bachelor of Science - Forensic Science
Keiser University
Fort Lauderdale, FL06-2014
Associate of Science - Crime Scene Investigation
Keiser University
Fort Lauderdale, FL06-2012
Skills
- Proficient in Microsoft applications
- Inventory management
- New hire integration
- Inmate restraint techniques
- Diagnostic analysis proficiency
- Software troubleshooting
- Ticket management
- Technical hardware diagnostics
- Teamwork and collaboration
- Technical issues analysis
Timeline
Deputy Jailer
Daviess County Detention Center
10.2024 - Current
Mortgage Customer Service Representative
Bell Bank
01.2023 - 05.2024
Help Desk Analyst
Owensboro Catholic Schools
10.2021 - 07.2024
Bachelor of Science - Forensic Science
Keiser University
Associate of Science - Crime Scene Investigation
Keiser University