Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
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Kensy Nova Diaz

Tampa,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Employee

Mitch's Cookies
Naples, FL
09.2023 - 08.2024
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.

Cashier

Publix Supermarket Customer Service
Naples, FL
08.2022 - 01.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

Bachelor of Arts - Humanities And Cultural Studies

University of South Florida
Tampa, FL
05-2028

High School Diploma -

Lely High School
Naples, FL
05-2024

Skills

  • Collaboration
  • Microsoft Office
  • Attention to Detail
  • MS Office
  • Social Perceptiveness
  • Recordkeeping
  • Multitasking Abilities
  • Organization and Time Management
  • Flexible and Adaptable
  • Basic Math

Certification

  • ServSafe Certification
  • Premiere Pro Certification

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited

Affiliations

  • Lely High School Swim Team Fall 2020, 2021, 2022
  • Lely High School Cross Country Fall 2023
  • Lely High School Lacrosse Spring 2024
  • Junior Civitan 2022-2023, 2023-2024 SY
  • Model UN 2022-2023, 2023-2024 SY
  • Crochet Club 2023-2024 SY
  • Lely High School Mean Girls Theater Production Spring 2023
  • Lely High School Grease Theater Production Spring 2024

Timeline

Employee

Mitch's Cookies
09.2023 - 08.2024

Cashier

Publix Supermarket Customer Service
08.2022 - 01.2024

Bachelor of Arts - Humanities And Cultural Studies

University of South Florida

High School Diploma -

Lely High School

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Kensy Nova Diaz