Open To Work
KENT BROWN
Burlington,IA
Work Preference
Summary
Sales leader with over 15 years of experience in developing high-performing teams and driving business growth in insurance, education, and financial services. Expertise in mentorship and strategic leadership, utilizing Salesforce CRM to enhance processes and client engagement. Proven success in territory development and competitive positioning, consistently exceeding performance expectations. Seeking to leverage coaching-driven leadership and CRM expertise in a challenging role at Salesforce.
Overview
20
20
years of professional experience
4
4
Certifications
Work History
Territory Owner
JOSTENS
St. Cloud, MN
03.2024 - 08.2025
- Directed sales strategy across extensive territory, achieving revenue and growth targets consistently.
- Coached clients and stakeholders on marketing best practices and strategic planning.
- Utilized Salesforce CRM to monitor pipeline performance and analyze territory trends.
- Formulated multi-year sales plans and executed competitive strategies tailored to specific territories.
- Collaborated regularly with cross-functional teams to drive successful outcomes.
Owner/Broker
GOOSEHEAD INSURANCE
Scottsdale, AZ
01.2020 - 03.2024
- Built an agency from scratch and scaled it to over $1.5M in premium sales using Salesforce CRM.
- Trained and managed a client service team; created CRM dashboards to monitor performance and service levels.
- Drove new business through direct cold-calling, partnership building with mortgage brokers and real estate agents.
- Designed and executed sales processes and automated CRM tasks to enhance efficiency and customer retention.
Owner/Agent, Kent Brown Agency
STATE FARM
Burlington, IA
06.2013 - 12.2019
- Led a team of 5, emphasizing structured coaching and mentoring through weekly and monthly performance sessions.
- Increased agency revenue from $2.1M to $3.9M by focusing on client relationships, needs-based selling, and performance metrics.
- Consistently recognized for national performance (President's Club, Chairman's Circle, Top 5 in LTC sales 2017 & 2019).
- Used CRM systems to manage over 1,700 households, track client touchpoints, and optimize cross-sell opportunities.
- Ranked in the top 3% of 19,000 multiline agents for overall performance.
Sales & Marketing Manager
TWO RIVERS INSURANCE SERVICES / EMPLOYEE BENEFIT SYSTEMS (EBS)
Burlington, IA
05.2007 - 06.2013
- Targeted and acquired large institutional clients; grew business from $1.2M to $3.2M over four years.
- Implemented Salesforce CRM across the organization to manage pipeline, quoting, and client service.
- Presented to C-level executives, public boards, and employee groups across a 4-state region.
- Built and coached an internal sales support team to drive efficiencies and improve close rates.
Financial Representative
NORTHWESTERN MUTUAL
St. Louis, MO
06.2005 - 04.2007
- Built lasting client relationships through needs-based financial planning and consultative selling.
- Consistently exceeded goals in personal insurance and wealth planning services.
Education
Associate of Arts - Business Administration And Management
Southeastern Community College
West Burlington, IA05-1995
Skills
- Strategic sales leadership
- Team leadership
- Business development
- Revenue growth
- Multi-year planning
- Territory management
- Salesforce CRM
- Sales strategy
- Client coaching
- Customer relationship management
- Performance metrics
- Effective communication
- Relationship building
- Problem solving
- Sales strategy development
- Coaching and mentoring
- Negotiation skills
- Salesforce CRM management
- Team coaching and development
- Client retention strategies
- Relationship building and consultative selling
- Data-driven forecasting
- Cross-functional collaboration
- Business planning and market expansion
- Microsoft Office Suite proficiency
- QuickBooks expertise
- Canva design skills
- CRM reporting tools
Community And Leadership
- Burlington Golf Club, Board President (2019), Vice President (2018), Board Member (2017)
- Burlington High School Athletics Board, 2016–2019
- Youth Coach – Baseball & Basketball, 2007–2019
- Kiwanis Club
- Builders Association
- Community Presenter
- Chamber Ambassadors 2018
- Professional Baseball Players of America (1997-Current)
Technology And Tools
- Salesforce CRM – Setup, customization, dashboarding, pipeline tracking
- Microsoft Office Suite (Excel, PowerPoint, Word)
- QuickBooks
- Canva
- CRM Reporting Tools
Early Coaching Experience
- Head & Assistant Coach – Collegiate Baseball & Basketball, Southeastern Community College, St. Louis University, Carl Sandburg College, Recruited, developed, and mentored student-athletes; managed day-to-day coaching and team leadership., Built competitive, disciplined teams while balancing academic and athletic goals., Created structured coaching plans focused on measurable individual and team improvement.
- Roving Hitting/Outfield Instructor, Midwest Prospects (Rawlings), Provided elite instruction to Division I and pro baseball prospects across national showcase programs.
Certification
Property Insurance License
Affiliations
Humane Society Volunteer Burlington, IA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Territory Owner
JOSTENS
03.2024 - 08.2025
Owner/Broker
GOOSEHEAD INSURANCE
01.2020 - 03.2024
Owner/Agent, Kent Brown Agency
STATE FARM
06.2013 - 12.2019
Sales & Marketing Manager
TWO RIVERS INSURANCE SERVICES / EMPLOYEE BENEFIT SYSTEMS (EBS)
05.2007 - 06.2013
Financial Representative
NORTHWESTERN MUTUAL
06.2005 - 04.2007
Associate of Arts - Business Administration And Management
Southeastern Community College