Kent George
West Palm Beach,FL
Summary
Seeking a customer service or manager position, allowing for professional development and the potential for career growth.
Develops & Implements excellent customer service skills.
Maintains a highly professional attitude and always going beyond the tasks that are asked of me.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Stock Associate/ Merchandise
Dollar Tree Department Store
09.2023 - Current
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
- Continuously assessed stock levels on display shelves, replenishing items as needed to prevent out-of-stock situations negatively impacting sales results.
- Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
- Maintained clear communication with management regarding inventory levels, upcoming promotions, and potential stock issues.
- Enhanced customer satisfaction by providing prompt and courteous service during busy hours.
- Managed high-volume restocking tasks during peak periods to ensure adequate product availability on the sales floor.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept work areas neat, clean and free from debris.
- Greeted store customers and discussed needs.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Sales Associate
Hustler Hollywood
07.2022 - 03.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Assistant Manager
Raindancer Steakhouse
11.2021 - 04.2022
- Maintained a clean, safe, and organized restaurant environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Night Detail Manager
Dealer General/ Arrigo
10.2020 - 10.2021
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Trained detail team to deliver best possible service to customers with quality work.
Server Shift Leader
Texas Roadhouse Restaurant
03.2016 - 09.2018
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Consistently met or exceeded sales goals through upselling techniques.
- Bussed and reset tables to keep dining room and work areas clean.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Sales Associate
Steinmart
12.2012 - 12.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
General
Eastern Florida State College
Melbourne, FLHigh school diploma or GED -
Eastern Florida State College
12.2015
Skills
- Serving Experience
- Restaurant Experience
- Guest Services
- Food Safety
- Food Service
- Busser
- POS
- Bartending
- Microsoft Office
- Catering
- Banquet Experience
- Microsoft Powerpoint
- Event Planning
- Host/Hostess
- Cash Handling
- Organizational Skills
- Marketing
- Office Management
- Kitchen Experience
- Budgeting
Certification
Food Handler Certification
Assessments
- Cashier Skills, Proficient, 08/01/20
- Food Safety, Familiar, 09/01/20
Timeline
Retail Stock Associate/ Merchandise
Dollar Tree Department Store
09.2023 - Current
Sales Associate
Hustler Hollywood
07.2022 - 03.2023
Assistant Manager
Raindancer Steakhouse
11.2021 - 04.2022
Night Detail Manager
Dealer General/ Arrigo
10.2020 - 10.2021
Server Shift Leader
Texas Roadhouse Restaurant
03.2016 - 09.2018
Sales Associate
Steinmart
12.2012 - 12.2016
General
Eastern Florida State College
High school diploma or GED -
Eastern Florida State College
Food Handler Certification
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