Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kent Hirayama

Mission Viejo,CA

Summary

Sales Representative with excellent client management and business insight. Skilled at efficiently managing multiple responsibilities simultaneously. Proven history of exceptional time management and customer service. Accomplished in problem-solving, identifying potential risks, and developing solutions.

Overview

12
12
years of professional experience

Work History

Insurance Producer

Farmers Insurance Amy Pope/Blodget Insurance
02.2023 - Current
  • Responsible for conducting inbound & outbound sales calls.
  • Experience in Microsoft Word, Excel, CRM systems.
  • Well organized while maintaining a high amount of daily tasks while delivering the best customer service.
  • I communicate confidently with outside groups, use strong product and technical knowledge, maintain composure under pressure, and excel at problem-solving with attention to detail and responsiveness to direction.
  • I quickly absorb new information, recognize the importance of customer loyalty, adjust well to change, and self motivated.

Insurance Producer

Blodget Insurance Services Inc
05.2022 - 02.2023
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Developed and implemented marketing strategies to boost sales and increase customer base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.


Air Conditioning Service

RDS Mechanical
01.2017 - 11.2021
  • Maintained orderly stock of replacement components with multiple inventory units.
  • Communicated with supervisors to gather system malfunctions symptoms and locations for diagnosis and correction.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Diagnosed faults in electrical and mechanical components to return units to full operating capacity within 24 hours of maintenance request.
  • Provided parts for numerous jobs, assembled and disassembled AC units in small commerical buildings

Engine Technician

Ichiban JDM
02.2015 - 12.2016
  • Responsible for answering inbound calls, explaining products and inventory that was in stock.
  • Securing sales deals and running advertisement ads online.
  • Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
  • Sufficient in all customer service inquiries with putting the customer first.

Shift Manager

Mcdonalds
09.2012 - 01.2015
  • Managed store front, cooperated with coworkers to improve customer experience, provided problem solving skills and keeping company standards high.




Education

High School Diploma -

Los Altos High School

Skills

  • Sales, customer service and account management
  • Experience in performing outbound sales calls
  • Knowledgeable in Word, Excel, CRM systems
  • Strong Verbal, detailed written communication
  • Attention to detail, Well Organized
  • Technical troubleshooting & problem solving

Timeline

Insurance Producer

Farmers Insurance Amy Pope/Blodget Insurance
02.2023 - Current

Insurance Producer

Blodget Insurance Services Inc
05.2022 - 02.2023

Air Conditioning Service

RDS Mechanical
01.2017 - 11.2021

Engine Technician

Ichiban JDM
02.2015 - 12.2016

Shift Manager

Mcdonalds
09.2012 - 01.2015

High School Diploma -

Los Altos High School

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Kent Hirayama