Kent Huddleston
IT Professional
Riverside,CA
Summary
End User Support | System Administration | Project Management | Business Analyst | Software Implementation Specialize in: Providing best in class customer support, project management, and systems administration allowing business to achieve technical and financial goals. A seasoned business professional with extensive experience in project management, onboarding, technical support, and leadership. Proven expertise in integrating business processes and technologies. Recently led the successful implementation of ServiceNow at Applied Medical. Currently supporting a portfolio of over 30 applications at Disney Parks and Resorts. Detail-oriented Systems Analyst with 15 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.
Overview
25
25
years of professional experience
Work History
Entertainment Systems Application Admin
THE WALT DISNEY COMPANY
- Entertainment Systems Application Administrator oversees custom developed and third-party applications used throughout Disney Live Entertainment
- Works on several projects including support, implementation and upgrades of Costuming and Entertainment systems worldwide.
SR. Business Analyst-Product Owner
THE WALT DISNEY COMPANY
- Business Analysts acting as key participant in the data collection, analysis and transformation process
- Possess strong skills in statistical analysis, MS Excel and/or database processing
- Work with technology and end user communities to understand business processes and elicit, define, analyze, and document requirements
- Lead discussions and workshops mapping business requirements.
Application Administrator II
Applied Medical
01.2021 - 01.2022
- ServiceNow System Administrator/Implementation JIRA Enterprise Administrator Upkeep, configuration, and operation of applications, servers, and devices
- Install, test, maintain applications based on business needs
- Update distributed applications with versions updates/hot fixes based on vendor recommendations
- Monitor application/database health and act based on system health
- Maintain user accounts via Active Directory/application standards
- Performance tuning for application best use
- Applications training; prepare and maintain product documentation.
Sr. Technical Business Integration Specialist
THE WALT DISNEY COMPANY
01.2019 - 01.2021
- Analyzed data, identified common issues, and prioritized solutions
- Created technical documentation for 80+ services and applications including SOPs, KBs, and Impact Workflows
- Project management, SDLC, and application onboarding with Service Now, Jira, Confluence, etc
- Improved service alerting through Splunk, AppDynamics and AWS CloudWatch
- Collaborated with Business and IT leadership to determine and translate business requirements into IT dev stories
- Lead for team on new POS integrations including expansion of mobile ordering, queuing, and sign-ups for dining and Disney shops.
Technology Consultant
KEH IT Services
01.2003 - 01.2019
- Planning, overseeing and leading projects from ideation through to completion working with a range of internal and external stakeholders, most often managing several moving project parts simultaneously
- Research, client needs analysis and problem solving, modeling, systems engineering, client relationships and service, project management, business, and systems analysis, written and oral communications
- Enterprise systems and applications for web interfaces, quality assurance, testing, documentation, and training
- Planning, communications, team, and project leadership, business process and systems analysis, requirements definition and documentation, system test planning and execution, data quality assurance, enterprise application design, specification and development, and problem solving.
Systems Engineer
Datawatch Inc.
- Supervised successfully developed and implemented personalized solutions for clients' unique challenges applying technical and functional expertise
- Enabling adaptable systems integrating hardware, software, and response protocol guidelines
- Managed projects from implementation to delivery of web-based document archiving/imaging system for multiple clients on various technical platforms
- This included providing onsite training and technical support for US, Canada, and Mexico customer base
- Identified business processes for organizational architecture through consulting and planning and ultimately provided archival warehousing solutions based on customer needs and budgetary requirements
- Coordination across multi-functional areas to ensure the project success and customer satisfaction, within budget software implementation including training of personnel in the installation, use and maintenance
- Assessed customer requirements for potential hardware acquisition as pre-sales technical representative
- Lead pre-sales technical presentation to potential clients, including C-Suite, IT representatives, and business decisions makers in numerous healthcare markets.
Systems Analyst
Piedmont Healthcare
01.1997 - 01.2000
- Coordinating Researched and planned multiple practice management software suites across one of Atlanta's largest healthcare networks
- Converted and upgraded multi-physician/site practice management software suite to provide increased functionality and efficiency in financial and scheduling management, including EMR
- Analyst for EMR (McKesson HBOC and Cerner) projects
- Effectively researched, planned, managed, and facilitated implementation of organ transplant database for physician/patient records and interface with UNOS (United Network of Organ Sharing)
- Lead analyst on data storage/mining application - assisted in architecture implementation, coordinated purchase of software and necessary hardware, strategically built database and trained end-users for multiple facilities
- Preliminary analysis and support for intranet/online medical records application through multi-kiosk program Provide technical support for usability issues and critical site problems, as needed
- Defined and solved information systems problems, analyzed facts and managed systems resources, reducing operating costs by 18% by improving performance
Education
B.A., IT Information Technology -
Southern New Hampshire University
B.S. – Biology -
Georgia State University
Skills
Network Administration
Timeline
Application Administrator II
Applied Medical
01.2021 - 01.2022
Sr. Technical Business Integration Specialist
THE WALT DISNEY COMPANY
01.2019 - 01.2021
Technology Consultant
KEH IT Services
01.2003 - 01.2019
Systems Analyst
Piedmont Healthcare
01.1997 - 01.2000
Entertainment Systems Application Admin
THE WALT DISNEY COMPANY
SR. Business Analyst-Product Owner
THE WALT DISNEY COMPANY
Systems Engineer
Datawatch Inc.
B.A., IT Information Technology -
Southern New Hampshire University
B.S. – Biology -
Georgia State University
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