Kent Hulett

• Foster a positive and inclusive environment to retain associates and customers.
• Ensure that all quality standards are met.
• Manage department operations in accordance with established department standard practices.
• Ensure the maintenance of the department's appearance and presentation.
• Hire, train and develop associates to meet the department needs.
• Attain departmental financial objectives.
• Supervise performance of all duties and responsibilities of all Seafood/Meat associates assigned.
• Role model outstanding friendly customer service.
• Use good judgment in the delegation, assignment, and follow-up required for the efficient performance of the department.
• Ensure the maintenance of accurate records of production, shrink, sales and inventory.

• Increased sales revenue by developing and implementing effective sales strategies.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

• Responsible for overseeing the activities of a team of five Account Managers, with a focus on client retention. Ensured the team worked to maintain customer satisfaction while simultaneously balancing the interests of MBS Direct. Acted as a trainer and departmental expert to colleagues, while assuring the team was providing the highest level of service to our partners. Prepared written proposals for, and negotiated contractual agreements with C-level executives. Maintained 98% client retention.

• A dedicated and consistent presence, invested in the success of our higher value clients long term. Focused on building long-lasting, strong personal relationships with our clients. Acted as a mentor and departmental expert to peers, while also providing the highest level of service to our partners. Conducted sales presentations to build business growth. Maintained 96% client retention.

• Managed a team of up to 32 Client Representatives, Application Consultants, and ecommerce Web Designers. Primarily focused on client satisfaction surrounding multiple online applications. Directed sales calls to discuss growth opportunities.

• Served as primary point of contact between MBS Direct and the client. Actively worked to build partnerships with schools, focusing on value and retention. Conducted regular partnership reviews with clients to discuss past results and future opportunities.