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Hi, I’m
KENT KNIGHT
EAGLE MOUNTAIN,UT
Summary
Dynamic, results-driven professional with a proven track record in optimizing time management and problem-solving abilities to enhance productivity. Recognized for reliability and adaptability, demonstrating a swift capacity to learn and integrate new skills in fast-paced environments. Extensive experience supporting Federal Government accounts, dedicated to leveraging strengths to drive team success, foster innovation, and contribute to organizational growth. Passionate about embracing challenges in the ever-evolving IT landscape, particularly in the realm of artificial intelligence.
Overview
25
years of professional experience
1
Certification
Work History
Dell Technologies
IT STORAGE PRINCIPAL ENGINEER
12.2011 - Current
Job overview
- Effectively resolve complex technical problems with diagnostic tools, analytical tests and other techniques
- Use judgment, creativity and sound technical knowledge to formulate and recommend solutions to internal and external customers
- Support and increase customer satisfaction in extremely stressful situations while solving highly complex technical issues
- Identify, document and report design, reliability and maintenance issues
- Specialty work in Federal Government Accounts
- Guide junior support engineers on complex cases and elevated engagements
Direct Alliance
IT Senior Solutions Architect
01.2010 - 12.2011
Job overview
- Supported a team of 200 Hewlett Packard inside sales agents.
- Engaged customers and sales agents when advanced technical solutions or potential large opportunities were identified.
- Evaluated the customer's needs, gathered current network information and configured the correct solution.
- Built and revised quotes. Applied consultative selling techniques to advance opportunities.
- Identified probable competition and articulated Hewlett Packard strengths.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
Direct Alliance
PRODUCT AND TRAINING MANAGER Sony Style
05.2001 - 01.2010
Job overview
- Offer specific training programs to help workers maintain or improve job skills.
- Design, plan, organize and direct orientation and training for employees selling high end electronic and computer systems
- Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
Skills
- Skilled in Customer Relations and Satisfaction
- Detailed Oriented
- Effective communicator and collaborator
- Optimistic leadership approach
- Cross-functional collaboration
- Data center expertise
Certification
- Cisco Network Certification
- VMware Certified Professional
Interests
Timeline
IT STORAGE PRINCIPAL ENGINEER
Dell Technologies
12.2011 - Current
IT Senior Solutions Architect
Direct Alliance
01.2010 - 12.2011
PRODUCT AND TRAINING MANAGER Sony Style
Direct Alliance
05.2001 - 01.2010