Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Kent Lau

Hayward,CA

Summary

Dynamic professional with experience as a Sales Assistant at Sarah Arnold Real Estate Team, excelling in relationship building and fluent in Chinese and Mandarin. Proven ability to enhance customer satisfaction and streamline operations, complemented by strong cash handling skills and a goal-oriented mindset. Committed to delivering exceptional service and optimizing team performance.

Overview

35
years of professional experience

Work History

Sarah Arnold Real Estate Team

Sales Assistant
01.2022 - Current

Job overview

  • Assisted Chinese and Mandarin home buyer and sellers, translating the details of the real estate process.
  • Partner with the Real Estate agents on the team to ensure a smooth Real estate transaction for the customer.
  • Provide effective communication skills, proficient in Chinese and Mandarin.

H2 Construction Inc

Foreman
01.2004 - 01.2020

Job overview

  • Supervised daily operations, ensuring compliance with safety regulations and project specifications.
  • Coordinated workflows among crew members to optimize productivity and minimize delays.
  • Trained new employees on safety protocols, equipment usage, and job site procedures.
  • Monitored project progress, identifying issues and implementing solutions to maintain timelines.

East Ocean Restaurant

Assistant Manager
01.1991 - 01.2004

Job overview

  • Supervised daily operations to ensure optimal service delivery and customer satisfaction.
  • Trained and mentored staff on service standards, enhancing team performance and efficiency.
  • Streamlined inventory management processes, reducing waste and improving cost control measures.
  • Resolved customer complaints promptly, fostering a positive dining experience and loyalty.

Education

Laney College
Oakland, CA

No Degree from Business

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management
  • Speaks fluent Chinese and Mandarin

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Sales Assistant

Sarah Arnold Real Estate Team
01.2022 - Current

Foreman

H2 Construction Inc
01.2004 - 01.2020

Assistant Manager

East Ocean Restaurant
01.1991 - 01.2004

Laney College

No Degree from Business

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Kent Lau