Kent McConnell
Rohnert Park,CA
Summary
Dynamic leader with a proven track record at POS Hawaii, driving revenue growth and operational excellence. Skilled in strategic planning and contract negotiation, I fostered strong stakeholder relations and enhanced customer satisfaction. My commitment to integrity and team leadership resulted in significant business development and a culture of accountability.
Overview
24
24
years of professional experience
Work History
President
POS Hawaii
10.2009 - 05.2024
- Led strategic initiatives to enhance operational efficiency and drive revenue growth.
- Developed and implemented key performance indicators to monitor organizational success.
- Analyzed market trends to identify new business opportunities and inform decision-making processes.
- Negotiated contracts with key vendors to optimize resource allocation and reduce costs.
- Oversaw budget management, ensuring alignment with financial goals and operational needs.
- Strengthened community relations through outreach programs that enhanced brand visibility and loyalty.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Supported project management team for optimal performance.
- Adopted cutting-edge technologies to improve productivity levels within the organization.
- Analyzed industry trends and tracked competitor activities to inform decision making.
District Mananger
ADP
02.2006 - 07.2009
- Analyzed market trends to identify growth opportunities, informing strategic planning and resource allocation decisions.
- Collaborated with sales teams to optimize client onboarding processes, enhancing customer satisfaction and retention rates.
- Mentored junior managers in best practices, fostering a culture of development and high performance within the organization.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Account Executive
IBM
06.2000 - 11.2005
- Cultivated strong client relationships to enhance account retention and satisfaction.
- Developed tailored marketing strategies that aligned with client objectives and industry trends.
- Coordinated cross-functional teams to streamline project execution and improve service delivery.
- Conducted market research to identify new business opportunities and inform sales strategies.
- Managed contract negotiations, ensuring alignment with company policies and client needs.
- Delivered presentations to stakeholders, effectively communicating value propositions and solutions.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZSkills
- Organizational leadership
- Strategic planning
- Operational excellence
- Crisis management
- Sales and marketing
- Business development
- Contract negotiation
- Negotiation
- Revenue generation
- Creating and delivering presentations
- Revenue growth
- Consulting
- Stakeholder relations
- Account management
- Team leadership
- Decision-making
- Integrity and ethics
Timeline
President
POS Hawaii
10.2009 - 05.2024
District Mananger
ADP
02.2006 - 07.2009
Account Executive
IBM
06.2000 - 11.2005
Bachelor of Science - Psychology
Arizona State University