Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kent McDermott

Lomita,CA

Summary

Dedicated professional with proven customer service skills and a strong ability to multitask and manage time effectively. Experienced in high-pressure environments, consistently delivering quality results while adapting to changing situations. Demonstrates exceptional interpersonal skills and a strong work ethic, thriving in both team settings and independent roles. Eager to leverage technical abilities and classroom knowledge to support organizational objectives and enhance team performance.

Overview

41
41
years of professional experience

Work History

Helpdesk Analyst IV

Xerox
Cypress, CA
06.2010 - Current
  • Identified customer needs to enhance service outcomes promptly.
  • Cultivated strong relationships with staff and management for collaborative success.
  • Streamlined workflows to optimize efficiency and time utilization.
  • Established specific goals to effectively evaluate progress and outcomes.
  • Engaged in continuous learning about new products to improve work efficiency.

Senior Technician

Witt Company
Brea, CA
02.2009 - 10.2009
  • Diagnosed and repaired equipment malfunctions on-site for various clients.
  • Conducted routine maintenance checks to ensure optimal equipment performance.
  • Trained on Kyocera, and Sharp photocopiers from manufacturer
  • Collaborated with clients to determine service needs and provide solutions.
  • Maintained inventory of parts and tools necessary for field operations.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Trained customers on equipment after installation.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Responded promptly to emergency service requests from clients.

Copier Repair Tech

Konica Minolta Business Solutions US
Gardena, CA
01.2008 - 02.2009
  • Performed routine maintenance on copiers and printers to ensure functionality.
  • Diagnosed mechanical issues in office equipment and provided timely repairs.
  • Installed new copier systems and configured settings for optimal performance.
  • Assisted clients with troubleshooting technical problems during service calls.
  • Maintained inventory of parts and supplies for efficient service operations.
  • Trained junior technicians on best practices for equipment servicing.
  • Communicated effectively with clients to schedule service appointments and updates.
  • Kept abreast of new technologies related to copier service by attending seminars, reading trade publications and researching online resources.

Small Business Owner

AIM Mail Center
Gardena, CA
12.2005 - 12.2008
  • Managed daily operations and logistics for retail and service offerings.
  • Developed marketing strategies to increase brand awareness and customer engagement.
  • Oversaw financial management, including budgeting and expense tracking.
  • Trained and supervised staff to enhance service delivery and customer satisfaction.
  • Implemented inventory control systems to optimize stock levels and reduce waste.
  • Established partnerships with local vendors for improved supply chain efficiency.
  • Oversaw daily operations of small business including customer service and financial management.
  • Established partnerships with other businesses in related industries for mutual benefit.
  • Ensured compliance with applicable laws and regulations while running the business.
  • Trained, coached and mentored employees to facilitate safety and consistent quality of work.
  • Managed staff recruitment, hiring, training, and development.
  • Managed daily operations, including inventory control, vendor negotiations, and product pricing.

Copier Service Technician

Konica Minolta Business Solutions US
Los Angeles, CA
02.1986 - 12.2005
  • Performed routine maintenance on copiers and printers to ensure functionality.
  • Diagnosed mechanical issues in office equipment and provided timely repairs.
  • Installed new copier systems and configured settings for optimal performance.
  • Assisted clients with troubleshooting technical problems during service calls.
  • Trained junior technicians on best practices for equipment servicing.
  • Communicated effectively with clients to schedule service appointments and updates.
  • Kept abreast of new technologies related to copier service by completing Outward online training to completion of Expert Network Level and won 3 silver seals on copier training courses.

Vendor and Supplies Coordinator

Lancer Claims Services,
Anaheim, CA
06.1984 - 12.1985
  • Managed vendor relationships to ensure service quality and compliance.
  • Coordinated with internal teams to facilitate timely claim processing.
  • Conducted regular meetings with vendors to discuss service improvements.
  • Managed day-to-day communications with multiple vendors simultaneously.
  • Provided guidance on best practices for working with third-party vendors.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assisted in organizing meetings and preparing materials for team discussions.
  • Supported training sessions for new staff on company procedures and policies.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Delegated work to staff, setting priorities and goals.

Education

Some College (No Degree) - Microprocessor Repair

Associated Technical College
Anaheim, CA

Skills

  • Client support
  • Technical diagnostics
  • Equipment upkeep
  • Field repairs
  • Process improvement
  • Teamwork and collaboration
  • Effective communication
  • Issue resolution
  • Time efficiency
  • Ongoing education

Accomplishments

  • Won service lead race this year for my division.

Timeline

Helpdesk Analyst IV

Xerox
06.2010 - Current

Senior Technician

Witt Company
02.2009 - 10.2009

Copier Repair Tech

Konica Minolta Business Solutions US
01.2008 - 02.2009

Small Business Owner

AIM Mail Center
12.2005 - 12.2008

Copier Service Technician

Konica Minolta Business Solutions US
02.1986 - 12.2005

Vendor and Supplies Coordinator

Lancer Claims Services,
06.1984 - 12.1985

Some College (No Degree) - Microprocessor Repair

Associated Technical College

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