Kent McLoud
Albuquerque,NM
Summary
Accomplished vice president with expertise in optimizing operations and enhancing customer engagement within the banking sector. Proven track record in cultivating strong partnerships and coaching teams to achieve success. Implemented data-driven strategies that align with organizational goals, resulting in sustainable business growth.
Overview
21
21
years of professional experience
Work History
Regional Delivery Manager /Vice President
New Mexico Bank & Trust / UMB Bank
Albuquerque, USA
03.2022 - Current
- Managed 10 banking centers to enhance service delivery and operational effectiveness
- Monitored P&L activity in banking centers to ensure alignment of operations with organizational goals.
- Established and nurtured a proactive sales culture in banking center, collaborating with employees to address customer needs and maximize cross-selling opportunities.
- Traveled to each banking center, spending full days with teams to cultivate strong relationships with sales staff.
- Coaches and mentors banking center staff to promote individual growth and development
Branch Manager/Vice President
KeyBank
Portland, USA
10.2021 - 03.2022
- Develop strong partnerships with Operations Leaders, Financial Advisors, Mortgage Advisors, Small Business colleagues and other line of business partners focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIs
- Enhanced client retention and acquisition by implementing targeted business strategies
- Developed skills and confidence of high-performing team to grow business through enduring client relationships
- Established community networks to generate client referrals
Branch Manager/Vice President
Bank of the West
Albuquerque, USA
07.2014 - 09.2021
- Directed branch business development through outside calls, in-branch selling, and targeted campaigns to drive customer engagement
- Aligned branch sales/service with corporate objectives to enhance customer satisfaction
- Ensures that the branch meets all regulatory compliance standards, follows all operating policies and procedures
- Promotes staff development through training, cross-training, and career planning
Branch Manager
New Mexico Title Loans
Albuquerque, USA
01.2014 - 07.2014
- Managed sales, service, and daily operations to achieve optimal customer experience and operational efficiency.
- Managed daily operations of title loan branch to ensure efficient service delivery.
- Trained and mentored staff on customer service and loan processing procedures.
- Oversaw compliance with state regulations and internal policies for title loans.
Branch Manager
BBVA Compass
Albuquerque, USA
06.2005 - 12.2013
- Implemented bank strategies and created local tactics to drive branch development and growth, developing Action Plans to achieve branch goals
- Managed sales, service, operations for 6 employees to enhance branch performance
- Conducted daily, weekly, and monthly sales meetings with branch sales personnel to set goals and identify necessary activities for meeting objectives
Education
High School Diploma -
Central High School
Rapid City, SD05-1996
Skills
- Complex problem-solving
- Process improvement
- Performance evaluation and monitoring
- Budget management
- Business growth strategies
- Relationship building
- Data Analysis
Community Service
- Cornucopia Adult Day Services, Board Member, 2015-2021
- Junior Achievement, Board Member, 2025 - current
- Rio Rancho Chamber
- New Haven House, Board Member, 2024 - current
Accomplishments
Last 2 years top performing Regional Delivery Manager
Timeline
Regional Delivery Manager /Vice President
New Mexico Bank & Trust / UMB Bank
03.2022 - Current
Branch Manager/Vice President
KeyBank
10.2021 - 03.2022
Branch Manager/Vice President
Bank of the West
07.2014 - 09.2021
Branch Manager
New Mexico Title Loans
01.2014 - 07.2014
Branch Manager
BBVA Compass
06.2005 - 12.2013
High School Diploma -
Central High School