Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kent Nguyen

Los Angeles,CA

Summary

I am looking to change fields to something that is new and challenging, while also able to use interpersonal skills developed over the years. Have managed a diverse team and am adaptable as I have had to resolve different issues with both people and/or equipment/appliances almost daily.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Urbane Cafe
10.2022 - Current
  • Provide an enjoyable eating experience for customers.
  • Create and adjust weekly schedule for staff.
  • Ordering Restaurant supplies, such as food and paper products inventory.
  • Count inventory and keep track of store's profits.
  • Deescalate situations with angry customers and do my upmost to make sure they leave happy.
  • Contact and schedule repairman to fix any and all equipment/structural problems with the restaurant.
  • Meeting monthly company goals, whether regarding labor or sales.
  • Managing a diverse team of 20+ employees.
  • In charge of daily catering.

GENERAL MANAGER

DAN MODERN CHINESE
08.2022 - Current
  • Guest Engagement
  • Gathered feedback and resolved issues when necessary
  • Excel
  • Entering financial and payroll data through excel spreadsheets to get daily financial data and to submit payroll
  • Scheduling
  • Created and sent out weekly schedule in a timely manner
  • Learning every position to be able to fill in when necessary or correct employees when needed
  • Counting, recording, and depositing cash
  • Managed a team of 30
  • Let a team of 15 on shift by delegating tasks, supporting any station when needed, offering positive reinforcement or correcting mistakes/behavior
  • Documenting all invoices and cash deposit slips and send to financial department
  • Hiring/training
  • In charge of entire hiring and training process
  • From Interviewing to onboarding to training
  • Fluent with use of Maitre' D POS system
  • In charge of ordering paper goods and beverages
  • Learned how to do food orders for kitchen manager's days off
  • Daily Line checks to ensure food quality is up to par
  • Daily restaurant checks to ensure the store is fully functional and able to pass all standards.

GENERAL MANAGER

LOQUI
05.2019 - 06.2022
  • Guest engagement
  • Gathered feedback and resolved issues with guests
  • Managing a busy location
  • An average day consisted of 300-350 orders totaling to about $6000 in sales and a busy day consisted of 400-450 orders with $8000+ in sales
  • Catering
  • Oversaw providing catering information, resolving issues, and fulfilling orders with the help of my kitchen manager
  • Managed team of 25
  • Led a team of 10 per shift by delegating tasks and helping at any station when necessary, offering positive reinforcement for jobs well done, and correcting mistakes/behavior in the moment
  • Admin work
  • Making sure copies of invoices are sent to our accountant
  • Double checking timesheets before sending into payroll
  • P&L: Able to read monthly P&L
  • Would use information to see if there are any areas the business is spending too much money, like from labor or CoGs, and adjust if possible
  • Hiring/Training
  • In charge of calling possible interviewees, conducting face to face interviews, hiring/onboarding, and overseeing training after hired
  • Ordering
  • In charge of ordering paper goods and any supplies the restaurant needs
  • Also did food and beverage ordering on any days my kitchen manager had off
  • Handling day to day problems
  • Replacing or getting fixed anything that breaks down
  • Resolving issues that unexpectantly arise, like the WIFI or POS going out or an employee calling out or getting hurt on the job.

FOH SUPERVISOR

LOQUI
06.2017 - 05.2019
  • Cashier - Taking orders through our POS (have worked with Square and Toast) and getting customers chips or drinks
  • Food Runner - Plating food and running out to dine in guests
  • Packaging and labeling orders for delivery guests
  • Supervisor duties - Making sure is closed properly and shift runs smoothly
  • Meet with GM once a week to talk about any problems or possible improvements that could be made
  • Restocking - Restock paper supplies, drinks, and salsas whenever necessary
  • Cleaning - Wipe tables, sweep, mop, and general cleaning around the restaurant whenever necessary
  • Deep cleaning twice a week that involved cleaning shelves, dispensers, toilets, etc.

CASHIER/FOOD RUNNER

M CAFÉ
04.2014 - 08.2016
  • Cashier - Take orders through POS and get guests their beverages
  • Food Runner - Plate and garnish meals and run out to guests
  • Would also juice fresh fruit, make teas, and make basic coffee beverages, Like lattes or expresso, whenever necessary
  • General restaurant duties - keep restaurant clean, assist customers, open and close store.

Education

MULTISUBJECT TEACHING CREDENTIAL -

LONG BEACH STATE UNIVERSITY
Long Beach, CA
01.2017

BACHELOR'S IN HISTORY -

CALIFORNIA STATE UNIVERSITY NORTHRIDGE
Northridge, CA
01.2015

Skills

  • Managing a diverse team (have managed a team of 25)
  • 8 Customer Service experience
  • Basic repairing skills and contacting professionals when necessary
  • Microsoft office programs such as Word or Excel
  • Time management
  • Adaptability
  • Anticipating needs/potential problems
  • Scheduling
  • Reading and learning from P&L statements

Certification

  • Food Manager Certification
  • RBS certified
  • Driver's License

References

  • Patrick Hood, Regional Manager of DAN Modern Chinese, 504-756-6490
  • Ari Ampudia, Owner of Loqui, Ari@eatloqui.com, 619-743-4241
  • Hoan Nguyen, GM of M Café, Hon40817@gmail.com, 209-247-4714

Timeline

Assistant General Manager

Urbane Cafe
10.2022 - Current

GENERAL MANAGER

DAN MODERN CHINESE
08.2022 - Current

GENERAL MANAGER

LOQUI
05.2019 - 06.2022

FOH SUPERVISOR

LOQUI
06.2017 - 05.2019

CASHIER/FOOD RUNNER

M CAFÉ
04.2014 - 08.2016

MULTISUBJECT TEACHING CREDENTIAL -

LONG BEACH STATE UNIVERSITY

BACHELOR'S IN HISTORY -

CALIFORNIA STATE UNIVERSITY NORTHRIDGE

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