Summary
Overview
Work History
Education
Skills
References
Timeline
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Kent Robinson

Kent Robinson

Monroe,MI

Summary

Detail-oriented Courier offering well-developed pickup, delivery and customer service skills. Safely operates vehicles in variety of traffic, road and weather conditions. Able to adapt, manage, and lead others to complete daily tasks and objectives.

Overview

4
4
years of professional experience

Work History

Courier/Fill-in PM Operations Lead I

Fed Ex Express
Ann Arbor, MI
09.2023 - Current
  • Picking up and delivering items to residential and business addresses within specified time frames.
  • Assist in Managing and leading the nightly sort alongside the PM Operations Lead.
  • Perform weekly environmental audits of specified areas of the station to meet EPA (Environmental Protections Agency) guidelines.
  • Provide guidance and support to team members in order to complete projects on time and within scope.
  • Communicate customer complaints, requests and feedback to company management.
  • Adhere to traffic laws while operating company vehicle according to DOT regulations.
  • Operating a variety of company vehicles to transport customer packages between locations safely and efficiently.
  • Communicate with dispatchers, management and colleagues, and customers to form lasting partnerships.
  • Utilizing GPS navigation to plan and memorize routes and rerouted for unexpected delays.
  • Quality Driven Safety Team Leader - Identifying safety risks and creating strategies for successful project completion.

Customer Service Representative I

La-Z-Boy Inc.
Monroe, MI
04.2023 - 06.2023
  • First line of contact for customers with service and repair issues for their furniture and other La-Z-Boy branded products.
  • Carried out daily administrative tasks such as uploading technician reports into proper online retail management systems.
  • Utilized and simultaneously operated over 30 different programs for researching, documenting, verifying and uploading customer information.
  • Responsible for handling incoming requests for customers and ensured that issues are resolved both promptly and thoroughly.
  • Maintained a balance between company policy and customer benefit in decision making.
  • Handled issues in the best interest of both customer and business.
  • Continuously evaluated and identified opportunities to drive processes improvements that positively impacted customer experience.

Sports Marketing Senior Intern

Eastern Michigan University
Ypsilanti, MI
01.2021 - 06.2021

Sports Information Intern

Siena Heights University
Adrian, MI
08.2020 - 12.2020

Education

Bachelor's Degree - Business Administration

Siena Heights University
05.2021

Skills

  • Computer Proficiency: Well experienced with all Microsoft Office Suite, including Outlook, Teams, Excel, and PowerPoint
  • Interpersonal: Well versed in both verbal and written/online styles, and a diligent listener Also possessing a high typing speed
  • Time management & Leadership: Organized and coordinated groups to effectively meet deadlines
  • Critical Thinking/Creativity: Developed and designed various marketing activities
  • Researching: Analyzed and examined numerous models, methods, and computer programs for collecting data

References

  • Bruce McKenzie: FedEx Express PM Manager
  • Zachary Thomas: PM Operations Lead

Timeline

Courier/Fill-in PM Operations Lead I

Fed Ex Express
09.2023 - Current

Customer Service Representative I

La-Z-Boy Inc.
04.2023 - 06.2023

Sports Marketing Senior Intern

Eastern Michigan University
01.2021 - 06.2021

Sports Information Intern

Siena Heights University
08.2020 - 12.2020

Bachelor's Degree - Business Administration

Siena Heights University

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Kent Robinson