KENT SNEED
Warr Acres,OK
Summary
A Management Professional with over 30 years of experience in the Retail, Petroleum Marketing and Food Service industries. Adept and passionately driven in the areas of Customer Service, Talent Recruitment, Development and Performance Management. Demonstrated expertise in the areas of Purchasing, Facilities Management, UST Regulatory Compliance, P&L Management, Inventory Control, Loss Prevention and Community Relations.
Overview
35
35
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Loves Travel Stops & Country Stores, Inc.
06.2019 - Current
- Provided Tier II IT support to non-technical internal users through desk side support services.
- Managed high levels of call and email flow and responded to technical support needs.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with store and internal personnel to verify optimal customer satisfaction following support engagement and problem resolution.
- Diagnosed and troubleshot POS & Fuel System hardware, software and network issues.
- Used Sales Force ticketing system to manage and process support actions and requests. Escalated support cases to other departments as needed.
Store Manager
CVS PHARMACY
10.2015 - 06.2019
- Responsible for the cost-efficient execution of an annual budget in excess of $9.5 million
- Responsible for the selection, development, and performance of a staff of 20 employees
- Partnered with vendors to ensure a consistent in-stock position with minimal shrinkage
- Ensured merchandising standards were maintained in all areas of the store including grocery, bottled beverages, frozen food, health & beauty, electronics, apparel, and over-the-counter medications
- Ensured seasonal merchandise resets were completed
- Served as Trainer for two Oklahoma City districts; trained all new hires on Company benefits, policies, and procedures as well as compliance with State laws on the sale of age restricted items
- Also ensured the new employee’s understanding of their responsibility with Company compliance with the Health Insurance Portability and Accountability Act, (HIPPA)
Store Manager
RATCLIFFE’S MEDICAL BOOKS
01.2011 - 10.2015
- Worked closely with University of Oklahoma Health Sciences Center staff and faculty to ensure the collection of course material adoption information resulting in an increase in textbook sales
- Partnered with distributors and publishers to ensure a consistent in stock position of the latest publications in the medical field resulting in an increase in Reference book sales
- Developed a website for medical students at the University of Oklahoma Schusterman campus in Tulsa after their bookstore closed resulting in a significant increase in online sales
- Served as Community Relations Manager.
Store Manager
BARNES & NOBLE, INC.
07.2003 - 03.2010
- Managed the selection, development and performance of a staff of over 60 employees with very minimal turnover
- Created and executed business plans resulting in store performance which consistently exceeded company goals in Sales, Customer Shops and the company Rewards Card program
- Supervised the cost-efficient execution of an annual budget in excess of $5.5 million
- Selected, trained and developed managers and staff to drive sales, control costs, achieve store, and company goals in a customer centric culture
- Coached and counseled direct reports on performance issues and utilized corrective action in accordance with company operational and human resources guidelines
- Prepared and delivered performance reviews and created learning plans to develop direct reports resulting in a deep talent bench ready for promotion
- Implemented and ensured execution of store recognition programs to engage, motivate and provide positive feedback to team members
- Ensured protection of company assets through effective execution of loss prevention programs.
President
CONKOURT, INC.
01.2001 - 01.2002
- Co-owned and operated two Godfather’s Pizza franchise locations
- Hired, trained and managed performance of over 40 employees
- Managed payroll, inventory and other controllable costs to ensure profit margins were achieved and maintained
- Ensured compliance with franchise agreement and provided feedback on effectiveness of corporate marketing strategies
- Created, implemented and evaluated effectiveness of local marketing campaigns, adjusting as needed to ensure maximum market share.
Vice President – SiteTrac Services
NATIONAL ENVIRONMENTAL SERVICE COMPANY
01.1999 - 01.2001
- Supervised ENCOMPASS tank monitoring system development, distribution and marketing in the United States and Europe
- Managed key national accounts including Exxon Mobile, Clark Retail and Swifty Serve
- Developed, implemented and marketed SiteTrac Services
- Supervised creation of company brochures, newsletters and web sites
- Conducted product and service training in 29 company-owned offices in a 14-state area.
Director of Purchasing
LOVE’S COUNTRY STORES, INC.
01.1998 - 01.1999
- Developed and implemented policies and procedures for new Purchasing Department
- Managed procurement of all branded food equipment, store fixtures and supplies, fuel system equipment, exterior signage, HVAC and refrigeration equipment
- Reduced equipment costs of a new facility by over $40,000.
Director of Environmental Affairs
LOVE’S COUNTRY STORES, INC.
01.1992 - 01.1999
- Ensured compliance with state and EPA regulations for over 600 underground storage tanks in 7 states and achieved state-directed goals regarding soil and groundwater clean-up
- Recovered in excess of $5,000,000 in clean-up costs through state regulated reimbursement programs.
Director of Facilities Management
LOVE’S COUNTRY STORES, INC.
01.1992 - 01.1998
- Managed cost-effective and timely maintenance/repair of 130 retail facilities in 7 states
- Created Facility Maintenance Manuals and Equipment Trouble Shooting guides for use in all stores
- Planned, implemented and supervised in-house service department resulting in a dramatic decrease in maintenance costs with improved store support.
Food Service Coordinator
LOVE’S COUNTRY STORES, INC.
01.1990 - 01.1992
- Supervised the foodservice operation of 55 locations in a 5-state area, and conducted companywide quarterly training meetings regarding Customer Service, Food Handling Procedures and Inventory Control.
Education
Bachelor of Science -
University of Central Oklahoma
Edmond, OKInstitute on Comparative Political and Economic Systems -
Georgetown University
Washington, D.C.Certification
- Certified Purchasing Manager, C.P.M. (inactive)
- Accredited Purchasing Practitioner, A.P.P. (inactive)
Timeline
IT Help Desk Technician
Loves Travel Stops & Country Stores, Inc.
06.2019 - Current
Store Manager
CVS PHARMACY
10.2015 - 06.2019
Store Manager
RATCLIFFE’S MEDICAL BOOKS
01.2011 - 10.2015
Store Manager
BARNES & NOBLE, INC.
07.2003 - 03.2010
President
CONKOURT, INC.
01.2001 - 01.2002
Vice President – SiteTrac Services
NATIONAL ENVIRONMENTAL SERVICE COMPANY
01.1999 - 01.2001
Director of Purchasing
LOVE’S COUNTRY STORES, INC.
01.1998 - 01.1999
Director of Environmental Affairs
LOVE’S COUNTRY STORES, INC.
01.1992 - 01.1999
Director of Facilities Management
LOVE’S COUNTRY STORES, INC.
01.1992 - 01.1998
Food Service Coordinator
LOVE’S COUNTRY STORES, INC.
01.1990 - 01.1992
Bachelor of Science -
University of Central Oklahoma
Institute on Comparative Political and Economic Systems -
Georgetown University
Similar Profiles
Ramon PrietoRamon Prieto
Operations Manager at Loves Travel Stops & Country StoresOperations Manager at Loves Travel Stops & Country Stores
Melissa HeierMelissa Heier
Front End Cashier at Loves Travel Stops & Country StoresFront End Cashier at Loves Travel Stops & Country Stores
Kacie BullardKacie Bullard
Operations Manager at Loves Travel Stops & Country StoresOperations Manager at Loves Travel Stops & Country Stores
Gillian WilsonGillian Wilson
Assistant Cheerleading Coach at Southeast Middle SchoolAssistant Cheerleading Coach at Southeast Middle School
Jennifer NathJennifer Nath
Manager of Events and Operations at Oklahoma State Fair Park, IncManager of Events and Operations at Oklahoma State Fair Park, Inc