Kent Snyder

Delegated and implemented operational processes to improve consistency, quality, and gross margins on revenue.

Training on all service technicians and installation department on how to provide "add on" products to benefit customers. This type of revenue began at less than $10,000.00 per month and is now averaging $110,000.00 per month.

Total revenue has risen from $8,000,000.00 to projected $13,000,000 this year while increasing margins by 5%.

Improved non-revenue producing service calls by implementing daily and weekly training.

Employee turnover has dropped by 35% during my time at Aqua Clear Water Systems.

• Researched, developed, and  updated all sales  materials and procedures needed for regional sales.
• Developed relationships and sold commercial water treatment to out of country companies.
• Fostered relationship with customers by providing personalized attention to meet their filtration need.
• Performed site inspections before the point of sales.
• Participated in installation of all equipment.  Provided any necessary parts for the successful completion of the instal.
• Communicated with customers pre- and post- sale of all Culligan products.
• Enhanced company workforce by providing constant mentoring of employees in service, clerical, and store management.

• Owned and managed a  dynamic business in a multifaceted city.
• Managed the financial needs of the company with a  2.3 million dollar revenue 
• Worked to dramatically grow  customer base with double digit growth every year.
• Verified details such as payments, account information and call logs into the computer system.
• Developed  processes  for employee evaluation which resulted in marked performance improvements.
• Performed initial client assessment and analysis to begin the process of sales, installation, and service.
• Responded to customer requests via telephone and email.

• Performed the task of managing multifaceted installations of Home Depot products over the southern United States.
• Established relationships with Home Depot managers to support sales and installation growth.
• Troubleshooted installations for installers and project managers.
• Provided Home Depot customers with impeccable customer service.
• Implemented systems and procedures to create an atmosphere where high quality products and customer satisfaction was our final product.