Summary
Overview
Work History
Education
Skills
Expanded Professional Experience
Selected Achievements
Golf, ATV recreation, woodworking
Timeline

KENT SPARKS

Green Bay,VA

Summary

Safety and Compliance Manager Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

41
41
years of professional experience

Work History

Safety Compliance and Sanitation Manager

Dollar General Distribution Center
08.2023 - 04.2024
  • Responsible For safety and accident prevention for 800 employees
  • Set up safety committees and programs to reduce accident rate by 40% with TIR from 2.68 to 1.34
  • Set up Sanitation department to clean and sanitize 1.2 million sq ft distribution center
  • Reviewed GMP procedures and increased Company Standards
  • Conducted FDA audits and OSHA Compliance audits to review distribution center readiness.

Safety, Training and Maintenance Manager

CJ Logistics America
11.2010 - 08.2023
  • Responsible for Safety for 200 employees per OSHA standards, LPC for accident prevention, Building and Forklift Maintenance/ Risk Analysis for 70 lifts and battery maintenance
  • Maintained TIR accident rate 0f 1.48 or lower and reduced accidents by 20%
  • Monitored and set up OSHA standards for 850,000 square ft
  • Warehouse including set up and maintaining SDS manual, LOTO standards and First Aid
  • Recognized by CJ Corporate by providing additional Safety Training, OSHA walks, Train the Trainer classes for new and existing facilities in US.

STORE MANAGER

Tractor Supply
01.2007 - 07.2010
  • Managed personnel, shrink, inventories and monitored budgets, retail sales, marketing displays, training personnel, provide leadership and direction to store team, ensured positive customer shopping experience and performed operational activities, as organizing, stocking and inventory of warehouse and side lots.

KEY CARRIER / DEPARTMENT HEAD– MILLWORKS

Home Depot
01.2003 - 01.2006
  • Key Carrier manages / monitors total operations of Home Depot store with average sales of 36 million and 150 employees
  • Manage operations for millwork department
  • Direct and train 6 employees: monitor and implement sales goals, product displays and stock
  • Met with customers and design products
  • Prepare reports and maintain high customer service levels
  • Manage safety committee, conduct weekly meetings and work w/ all departments to maintain safe environment.

OPERATIONS MANAGER

JC Rose and Associates
01.2000 - 01.2003
  • Managed all aspects of operations of a trade show exhibit company
  • Met with clients to gather initial design requests
  • Established budgets and timelines for projects and monitored projects to ensure completion within established time frame and budget
  • Assisted with project design as needed
  • Directed and evaluated 20 employees
  • Trained employees on OSHA guidelines and inventory procedures
  • Monitored daily activities including items ordered, shipments sent, deliveries and pickups completed
  • Scheduled transportation for shipments, conducted job analysis, monitored costs, and wrote additional work orders as needed
  • Controlled inventory for 31 clients.

FACTORY SERVICE MANAGER

Black and Decker
01.1998 - 01.2000
  • Managed complete operations of a service center with retail sales
  • Responsible for planning and implementing budgets, forecasting sales and maintaining inventories
  • Managed 12 employees and 10 Authorized Service Centers and maintained customer relations programs
  • Administered salary information
  • Implemented safety policies and procedures
  • Ensured quality on finished products and planned sales promotions for outside salesperson
  • Monitored 3 Authorized Service Centers.

SERVICE MANAGER, SHOW MANAGER

Hitachi Power Tools
01.1996 - 01.1998
  • Responsible for operations of Authorized Service Centers in United States and 3 Factory Service Centers
  • Managed 12 employees in service and reconditioned tool department
  • Planned, developed, and implemented reconditioned tool area to inspect, refurbish, test, package and sell returned tools
  • Established defective product report system for warranty repairs
  • Set up distribution of technical information to service centers and salespeople
  • Created trade show department, designed budgets, managed show properties, and controlled inventory for 30 trade shows in United States and Canada.

REGIONAL SERVICE MANAGER

Makita USA, Inc.
01.1983 - 01.1996
  • Managed 30 employees, 8 Factory Service Centers and Authorized Service Centers in the S.E
  • Responsible for all aspects of service operations
  • Development and implementation of training for customer service technicians, salesmen, and authorized service center personnel
  • Reviewed costs and implemented Management by Objectives goals
  • Managed inventories and personnel policies
  • Designed and established factory service centers and authorized service centers
  • Implemented safety, quality control and reconditioned tool programs
  • Coordinated information on new and existing tools with manufacturing division, and all other branches in United States.

Education

Business Administration

Westminster College, Fulton, MO

Skills

  • Environmental awareness
  • Employee Coaching and Mentoring
  • Workload prioritization
  • Staff Training and Development
  • Customer service-focused
  • Interpersonal Relations
  • Budget Administration
  • Customer Service
  • Health and safety compliance
  • Quality Assurance
  • Sanitation Standards
  • Training and mentoring
  • Performance Evaluation
  • Teamwork and Collaboration
  • Scheduling and Coordinating
  • MS Office

Expanded Professional Experience

  • Dollar General Distribution Center, Safety Compliance and Sanitation Manager, South Boston, VA, 01/01/2023, Responsible For safety and accident prevention for 800 employees. Set up safety committees and programs to reduce the accident rate by 40% with a TIR from 2.68 to 1.34. Set up Sanitation department to clean and sanitize 1.2 million sq ft distribution center. Reviewed GMP procedures and increased Company Standards. Conducted FDA audits and OSHA Compliance audits to review the distribution center readiness.
  • CJ Logistics America, Safety, Training and Maintenance Manager, Colonial Heights, VA, 01/01/2010, 12/31/2023, Responsible for Safety for 200 employees per OSHA standards, LPC for accident prevention, Building and Forklift Maintenance/ Risk Analysis for 70 lifts and battery maintenance. Maintained a TIR accident rate 0f 1.48 or lower and reduced accidents by 20%. Monitored and set up OSHA standards for an 850,000 square ft. warehouse including set up and maintaining SDS manual, LOTO standards and First Aid. Recognized by CJ Corporate by providing additional Safety Training, OSHA walks, Train the Trainer classes for new and existing facilities in the US.
  • Tractor Supply, STORE MANAGER, Farmville, VA, 01/01/2007, 12/31/2010, Managed personnel, shrink, inventories and monitored budgets, retail sales, marketing displays, training personnel, provide leadership and direction to the store team, ensured the positive customer shopping experience and performed operational activities, as organizing, stocking and inventory of warehouse and side lots.
  • Home Depot, KEY CARRIER / DEPARTMENT HEAD– MILLWORKS, Greenville, SC, 01/01/2003, 12/31/2006, Key Carrier manages / monitors the total operations of a Home Depot store with average sales of 36 million and 150 employees. Manage operations for the millwork department. Direct and train 6 employees: monitor and implement sales goals, product displays and stock. Met with customers and design products. Prepare reports and maintain high customer service levels. Manage the safety committee, conduct weekly meetings and work w/ all departments to maintain a safe environment.
  • JC Rose and Associates, OPERATIONS MANAGER, Greenville, SC, 01/01/2000, 12/31/2003, Managed all aspects of the operations of a trade show exhibit company. Met with clients to gather initial design requests. Established budgets and timelines for projects and monitored projects to ensure completion within an established time frame and budget. Assisted with project design as needed. Directed and evaluated 20 employees. Trained employees on OSHA guidelines and inventory procedures. Monitored daily activities including items ordered, shipments sent, deliveries and pickups completed. Scheduled transportation for shipments, conducted job analysis, monitored costs, and wrote additional work orders as needed. Controlled inventory for 31 clients.
  • Black and Decker, FACTORY SERVICE MANAGER, Charlotte, NC, 01/01/1998, 12/31/2000, Managed the complete operations of a service center with retail sales. Responsible for planning and implementing budgets, forecasting sales and maintaining inventories. Managed 12 employees and 10 Authorized Service Centers and maintained customer relations programs. Administered salary information. Implemented safety policies and procedures. Ensured quality on finished products and planned sales promotions for outside salesperson. Monitored 3 Authorized Service Centers.
  • Hitachi Power Tools, SERVICE MANAGER, SHOW MANAGER, Norcross, GA, 01/01/1996, 12/31/1998, Responsible for the operations of Authorized Service Centers in the United States and 3 Factory Service Centers. Managed 12 employees in the service and reconditioned tool department. Planned, developed, and implemented a reconditioned tool area to inspect, refurbish, test, package and sell returned tools. Established a defective product report system for warranty repairs. Set up the distribution of technical information to service centers and salespeople. Created a trade show department, designed budgets, managed show properties, and controlled inventory for 30 trade shows in the United States and Canada.
  • Makita USA, Inc., REGIONAL SERVICE MANAGER, Duluth, GA, 01/01/1983, 12/31/1996, Managed 30 employees, 8 Factory Service Centers and Authorized Service Centers in the S.E. Responsible for all aspects of service operations. Development and implementation of training for customer service technicians, salesmen, and authorized service center personnel. Reviewed costs and implemented Management by Objectives goals. Managed inventories and personnel policies. Designed and established factory service centers and authorized service centers. Implemented safety, quality control and reconditioned tool programs. Coordinated information on new and existing tools with the manufacturing division, and all other branches in the United States.

Selected Achievements

  • Managed Safety and Compliance for 1.2 million Distribution center and reduced accidents by 41%, Revamped Sanitation Schedule and GMP standards.
  • Conducted Safety Training and set up OSHA procedures for Warehouse distribution centers resulting in 10% reduction in Worker’s Comp claims and lower TIR Ratings for decreased Insurance premiums.
  • Directed an In Focus safety team and reduced customer and associate accidents by 17%.
  • Redesigned and implemented purchasing procedures, resulting in 20% reduction on purchase prices, and on materials for projects, and reduction in ordering time.
  • Developed show department for $96MM division of multimillion dollar organization and streamlined planning, shipping, and set up procedures, leading to $9K reduction in inventory costs, $20K savings in transportation costs, and 40% efficiency improvement per show.
  • Established sales goals and training and achieved a 15% increase in sales with better utilization of staff and time.
  • Planned and directed opening of new service centers including logistics, design, construction, personnel, training, safety procedures, budget, and inventory. Result: Completion on time, within budget, and 12% sales increase over projection.
  • Independently established quality control procedures for receiving and assembly departments of 70-person manufacturing organization, resulting in 10% improvement in assembly time, increased quality assurance, reduction in customer complaints, and improved relationship with suppliers.
  • Recognized for show booth expertise by upper management in selection to create and construct interest generating product booth. Result: Completion of project on time and under budget (-$40K) and savings of $10K on initial show for transportation and labor expense.
  • Developed and presented technical training program for customer service, sales, and service personnel, leading to increased product expertise, reduction in customer service inquiries, and improved industry reputation.
  • Efficiently directed return-product project encompassing refurbishment of 6,000 tools, streamlining of repair and receiving processes, and improving quality control, resulting in completion 1 month ahead of schedule, elimination of dead inventory, increased revenue, and increased warehouse space for new products.
  • Quickly resolved ongoing technical problems by identifying the problem, gathering feedback, calculating percent of returns to sales, devising plan of action, and recommending solution to manufacturing. Result: Increased communication to sales, management, and manufacturing and improved customer satisfaction.
  • Managed complete service operations for a 120-person branch for #2 power tool distribution organization including training, coordinating and documenting technical information, conducting safety training, reviewing budgets, human relations, and analyzing orders and inventories, contributing to growth of region from $3MM to $11MM in sales.

Golf, ATV recreation, woodworking

Hobbies - Golfing on weekends, ATV riding, I love to use my power tools and build projects.

Timeline

Safety Compliance and Sanitation Manager - Dollar General Distribution Center
08.2023 - 04.2024
Safety, Training and Maintenance Manager - CJ Logistics America
11.2010 - 08.2023
STORE MANAGER - Tractor Supply
01.2007 - 07.2010
KEY CARRIER / DEPARTMENT HEAD– MILLWORKS - Home Depot
01.2003 - 01.2006
OPERATIONS MANAGER - JC Rose and Associates
01.2000 - 01.2003
FACTORY SERVICE MANAGER - Black and Decker
01.1998 - 01.2000
SERVICE MANAGER, SHOW MANAGER - Hitachi Power Tools
01.1996 - 01.1998
REGIONAL SERVICE MANAGER - Makita USA, Inc.
01.1983 - 01.1996
Westminster College - , Business Administration
KENT SPARKS