Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Kent Starks

Brule,NE
Kent Starks

Summary

Experienced Operations Manager with 35 years of management experience, including 20 years in training and 12 years in multi-unit responsibility. Consistently achieved record-breaking sales and profit results at Pilot Company, delivering the highest sales increases across multiple companies. Recognized for improving shrink rate at Dollar General and enhancing EBITDA performance. Received the prestigious Store Manager of the Year award at Arby's.

Overview

35
years of professional experience
1
Certification

Work History

Love's Travel Stops & Country Stores

Operations Manager
04.2023 - Current

Job overview

  • Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
  • Managed inventory levels to ensure optimal stock availability while minimizing carrying costs
  • Analyzed data trends to identify opportunities for cost reduction without compromising quality or service levels
  • Instituted safety training programs resulting in zero workplace accidents.

Pilot Flying J

Travel Center General Manager
12.2014 - 04.2023

Job overview

  • Operations Manager of a Travel Center
  • Increased Fuel Gallons by 18%
  • Achieved Record Sales
  • Achieved Record Profits
  • Achieved Record Expense Control
  • Trained, Coached, and Mentored 25+ Future Leaders
  • Recruiting and Retention Recognition.

XL Parts

Area/Region Manager
05.2016 - 11.2017

Job overview

  • Operations, Sales, Logistics, and Dealer Services Manager for the Oklahoma Region
  • Sales Increased by 28%, Achieved Daily, Monthly, Quarterly, and Annual Sales Records
  • Achieved Record Profits
  • Achieved Record Service Levels.

Dollar General

District Manager/Regional Trainer
01.2008 - 01.2014

Job overview

  • Successful Operations Manager of 18+ Dollar General Locations in Kansas
  • Increased Sales more than 35%
  • Decreased Shrink 3.15%
  • Increased EBITDA more than 22%
  • Achieved Store Manager Turnover of less than 10%
  • Trained and Developed the District Trainers.

Advance Auto Parts

Store Manager/District Lead/Divisional Training Manager
01.2005 - 01.2008

Job overview

  • Operations Manager of 3 Locations
  • Customer Satisfaction, Sales Accountability, Inventory Management, Human Resources, P&L Accountability
  • Achieved Positive Sales increase of 8%
  • Achieved Profit increase over previous 4 years of 2.1%.

AutoZone Inc

Store Manager/District Training Manager/Assistant District Manager
01.2003 - 01.2005

Job overview

  • Customer Service, Schedules, Human Resources, Inventory Management, and P&L responsibility
  • Increased Sales 27%
  • Decreased Shrink by 2.7%
  • Increased Profits 9%.

7-Eleven Inc

Field Consultant/District Manager/Market Training Manager
01.2000 - 01.2003

Job overview

  • Operations Manager of 10+ 7-Eleven stores within the Kansas City area
  • Increased Sales 18%
  • Decreased Shrink 3.6%
  • Increased Profits by coaching corporate locations and consulting franchise locations.

Perkins Family Restaurants

General Manager
01.2000 - 01.2002

Job overview

  • Started as a General Manager in Training and completed FOH management and BOH management training
  • Promoted to General Manager of a location in Blue Springs Missouri.

Arby's

Store Manager/District Training Manager/Assistant District Manager
01.1993 - 01.2000

Job overview

  • Started as Assistant Manager in 1993, promoted to Store Manager later that year, then District Training Manager in 1994 and Assistant District Manager in 1998
  • Increased Sales by 23%
  • Achieved Customer Service Score of 98.3% YTD.

Education

DeVry Technical Institute
Kansas City, MO

Associate's degree in Business Management
09.1992

Northwest Technology Center
Alva, OK

Certification in Business Operations
05.1991

Alva High School
Alva, OK

High School Diploma from Business
05.1991

Skills

  • Stocking
  • Business Management
  • Training & Development
  • Profit & Loss
  • Recruiting
  • Store Management Experience
  • Human Resources
  • Logistics
  • Farming
  • Budgeting
  • Retail Management
  • Pricing
  • Business Development
  • Project Management
  • Assistant Manager Experience
  • Team Management
  • Interviewing
  • Mentoring
  • Merchandising
  • Research
  • Office Management
  • Conflict Management
  • Sales
  • Financial Report Writing
  • Negotiation
  • Forecasting
  • Financial analysis
  • Employee relations
  • Territory management
  • Operations management
  • Manufacturing
  • P&L Management
  • Financial acumen
  • Dealership experience
  • Direct sales
  • B2B sales
  • Strategic Planning
  • Business Analysis
  • Sales Management
  • Process Improvement
  • Quality Assurance
  • Supply Chain
  • Inventory Management

Certification

  • Driver's License, 03/01/23, 04/30/28
  • ServSafe

Timeline

Operations Manager

Love's Travel Stops & Country Stores
04.2023 - Current

Area/Region Manager

XL Parts
05.2016 - 11.2017

Travel Center General Manager

Pilot Flying J
12.2014 - 04.2023

District Manager/Regional Trainer

Dollar General
01.2008 - 01.2014

Store Manager/District Lead/Divisional Training Manager

Advance Auto Parts
01.2005 - 01.2008

Store Manager/District Training Manager/Assistant District Manager

AutoZone Inc
01.2003 - 01.2005

Field Consultant/District Manager/Market Training Manager

7-Eleven Inc
01.2000 - 01.2003

General Manager

Perkins Family Restaurants
01.2000 - 01.2002

Store Manager/District Training Manager/Assistant District Manager

Arby's
01.1993 - 01.2000

DeVry Technical Institute

Associate's degree in Business Management

Northwest Technology Center

Certification in Business Operations

Alva High School

High School Diploma from Business

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Kent Starks