Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kent Vidal

Sayreville,NJ

Summary

Proven track record in enhancing customer satisfaction and loyalty, notably at Carpoint Auto Group, through expert relationship building and customer care. Skilled in utilizing CRM software to analyze performance metrics, achieving significant sales boosts. Demonstrates exceptional ability to engage customers and manage high-stress situations, ensuring high-quality service delivery and positive outcomes. Driven Salesperson well-versed in the intricacies of preparing merchandise for display and sale to maximize exposure and skyrocket sales. Dedicated to utilizing talents to put merchandise on display using visual merchandising techniques. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Salesperson

Carpoint Auto Group
06.2023 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Utilized CRM software to manage contacts, track progress, and analyze performance metrics.

Car Detailer

Avis Budget Group
05.2022 - 06.2023
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.

Sales Associate

Sunglass Hut
05.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Sunglass Hut At Macy's
01.2021 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Manager

Five Guys
01.2019 - 04.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Recreation Attendant

Woodcrest Nursing Home
01.2016 - 03.2018
  • Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
  • Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
  • Processed reservations for parks, amenities and sports facilities, using [Software] and [Software].

Education

No Degree -

Passaic County Community College
Paterson, NJ

High School Diploma -

Infant King Academy
Philippines
03.2015

Skills

  • Customer care
  • Relationship Building
  • Customer Relationship Building
  • Customer Engagement

Timeline

Salesperson

Carpoint Auto Group
06.2023 - Current

Car Detailer

Avis Budget Group
05.2022 - 06.2023

Sales Associate

Sunglass Hut
05.2022 - 02.2023

Sales Associate

Sunglass Hut At Macy's
01.2021 - 04.2022

Manager

Five Guys
01.2019 - 04.2021

Recreation Attendant

Woodcrest Nursing Home
01.2016 - 03.2018

No Degree -

Passaic County Community College

High School Diploma -

Infant King Academy
Kent Vidal