Kent Welch
Carmel,IN
Summary
Detail-oriented team player with strong organizational and management skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Industry experience in the financial, education, and healthcare sectors. Honest, and dependable with a strong work ethic.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager of Development
Disciple Data Incorporated
10.2021 - Current
- Led the development team responsible for building DDI’s financial software platform
- Team consisted of platform developers (within Microsoft Dynamics 365 CRM), data conversion specialists, technical writers, and QA testers
- In addition to these in-house resources, I was responsible for managing our outsourced vendor partners
- Led the software development process utilizing an Agile development methodology
- Responsible for leading Change Advisory Board meetings to determine user story selection and prioritization
- Met frequently with top level executive leadership of our key clients for product direction and feedback
- Participated directly in the release cycles, taking part in the QA work, Smoke Testing, and end-user requirements confirmation process
- Participated in several Client Implementations of the platform
- Responsible for designing and managing our in-house JIRA platform to ensure proper visibility of ongoing development work
- Creation of Dashboards, Structures, etc
- Within the JIRA platform, performing advanced JQL queries.
Director of Product Development
Intelligent Fiber Network
02.2019 - 10.2021
- Designed and brought new products to market, expanding IFN’s ability to solve more problems for current and new customers
- Built and managed the Sales Operations team which decreased quote turnaround time, increased quote accuracy, and smoothed the handoff from Sales to Delivery
- Served on the Expanded Management Team advising Executive leadership on new product selection, financial and market impact, and process improvements
- Introduced Agile development process to enhance and expand the Salesforce platform
- Met with customers to plan and design solutions.
Senior Service Delivery Manager
Virtusa
08.2017 - 02.2019
- Led multiple technology teams delivering managed services to large Fortune 500 companies
- Technologies managed included: Server Platforms: Windows / Linux, Network Platforms: Cisco / Juniper / Nokia, Messaging and Middleware (Microsoft / Redhat / Pega / Linux), Cloud management in AWS and Azure environments
- Earned new customer accounts, and the retention of existing accounts by working directly with customers and our Sales team on service scope, budget, and contracting
- Hired and retained technology professionals located across the United States, India, and Sri Lanka.
Head of School
Coram Deo Academy
03.2015 - 08.2017
- Led school back to its founding principles over a two-year transition period
- Introduced technology platforms that significantly enhanced the school’s administrative capabilities
- Brought Student Information System online
- Added access control and building security
- Added online registration portal
- Created new budget process to forecast funding needs with greater accuracy
- Hired, trained, and retained teachers and office personnel
- Reported directly to the Board of Directors.
Director of Information Services and Business Process Management
Applied Composites Engineering
01.2014 - 03.2015
- Introduced Change Management and ITIL processes to the Information Services department
- Overhauled mobile device management practice through the introduction of a Mobile Device Management Platform (Meraki)
- Introduced system-wide network monitoring to reduce downtime and time to recover from service outages
- Modernized the technology footprint across physical systems, virtual environments, software licensing models and department staffing
- Implemented a new Business Process Management practice platform which reduced costs and manufacturing time for core products sold by the company
- Hired and retained the technology team to support the short-term, and long-term technology goals of the company.
Director of Infrastructure Services
Harrison College
08.2009 - 01.2014
- Our department was a finalist for the 2011 Mira Technology award for Excellence in I.T
- Established the strategic technology roadmap for the college’s technology infrastructure
- Modernized the technology footprint across the college with enhanced network connectivity, VOIP, CRM, and network management tools
- Migrated away from physical servers to a virtual environment and relocated core data center to a hardened offsite facility
- Chaired the Change Management board
- Served on the Information Services Leadership team
- Restructured the I.T
- Staffing model to enhance services and reduce costs
- Brought a disciplined project management process to the Infrastructure team with direct management of project management professionals (hiring, training, etc.)
- Enhanced annual budgeting process through the creation of “Lights on”, “Grow”, “Transform” budgeting.
Education
Bachelor of Science - Accounting -
Missouri State University
08.1995
Skills
- Consulting & Managed Services
- Broad Technology Skillset
- Leadership and Mentorship
- Product Management
- Financial Analysis and Budgeting
- Project Management
- Business Processes
- Trustworthy / Diligent / Focused
Activities Accreditations
- Board of Directors – Coram Deo Academy
- CISSP – Certified Information Systems Security Professional
- CCNA – Cisco Certified Network Associate
- MCSE – Microsoft Certified Systems Engineer
Affiliations
- Chairman of the Board
Certification
Certified Information Systems Security Professional
Microsoft Certified Systems Engineer
Timeline
Manager of Development
Disciple Data Incorporated
10.2021 - Current
Director of Product Development
Intelligent Fiber Network
02.2019 - 10.2021
Senior Service Delivery Manager
Virtusa
08.2017 - 02.2019
Head of School
Coram Deo Academy
03.2015 - 08.2017
Director of Information Services and Business Process Management
Applied Composites Engineering
01.2014 - 03.2015
Director of Infrastructure Services
Harrison College
08.2009 - 01.2014
Bachelor of Science - Accounting -
Missouri State University
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