Kentanique Johnson
Fresno,CA
Summary
Dedicated and results-driven customer service representative with three years of experience in handling various customer concerns and inquiries. Known for exceptional communication and problem solving skills, adept at building strong customer relationships while providing top-notch service. Proven track record of meeting and exceeding performance targets in a fast paced environment.
Overview
10
10
years of professional experience
Work History
Home Health Aide
In Home Supportive Services
02.2022 - Current
- Provided mobility assistance such as walking and regular exercising.
- Administered medication as directed by physician.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Followed nutritional plans to prepare optimal meals.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Assisted disabled clients to support independence and well-being.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Administered medications in accordance with doctor's instructions.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
Home Care Provider
Live Well Home Care
03.2017 - 02.2022
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Administered medication as directed by physician.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Customer Service Representative
Spring Leaf
07.2014 - 08.2016
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Erma Duncan Polytechnical High School
Fresno, CASkills
- Progress Documentation
- Data Entry
- Paperwork Processing
- Call Management
- Account Updating
- Product Knowledge
- Complaint Resolution
- Critical Thinking
- Service Upselling
- Technical Support
- Order Fulfillment
- Computer Proficiency
- Office Equipment Proficiency
- Promotional Support
- Team Development
- Microsoft Excel
- Order Processing
- Report Creation
- First aid and safety
- Care plan assessment
- Medication Administration
- Patient care
- State regulations knowledge
- Behavioral Management
- Community integration
- Clinical quality program standards
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Home Health Aide
In Home Supportive Services
02.2022 - Current
Home Care Provider
Live Well Home Care
03.2017 - 02.2022
Customer Service Representative
Spring Leaf
07.2014 - 08.2016
High School Diploma -
Erma Duncan Polytechnical High School